IT Support

vor 2 Wochen

Bellevue, Schweiz Michael Page Vollzeit

Provide support and management of the end-user IT environment, including:

  • Productivity Tools: Microsoft 365, Adobe Acrobat
  • Content Management Systems: Microsoft SharePoint
  • Business Applications: Core Banking System (S2I), Bloomberg, Refinitiv
  • Operating Systems: Windows 10 / 11
  • Hardware: Laptops, desktops, printers, peripherals, and mobile devices

Incident and Request Management (40%)

Identify, log, categorize, and prioritize incidents and requests.

  • Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
  • Document resolutions and contribute to improving incident management procedures.

End-User Systems Management (35%)

Deploy and install hardware and software, ensuring a smooth handover to users.

  • Manage the equipment lifecycle from procurement to disposal.
  • Maintain an up-to-date asset register and support the development of installation standards.

Identity and Access Management (15%)

Create, modify, and deactivate user accounts while adhering to security policies.

  • Manage user access rights based on roles and responsibilities.
  • Perform regular audits to ensure compliance and address unauthorized access.

Compliance (10%)

Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.

  • Identify, escalate, and resolve risks related to conduct, compliance, or security.

Education: Bachelor's degree in IT, Computer Science, or related field.

Experience: 3-5 years in a similar role. ITIL v3 / v4 certification is an asset.

Technical Skills:

  • Strong expertise in Windows 10 / 11, Microsoft 365, and troubleshooting.
  • Proficiency in mobile device management (e.g., JAMF) and hardware / software lifecycle management.
  • Knowledge of Active Directory, SharePoint, and ticketing systems.
  • Basic understanding of IP telephony and video conferencing solutions.

Languages: Fluent in French and English.

Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset.

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