Process & Reporting Analyst (100%)
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CA Auto Bank is the digital bank specializing in sustainable mobility. Operational in 19 countries, it combines a wide range of financing, rental and mobility services with innovative and flexible banking products. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Personal Finance & Mobility Group.
Our blend of tradition and innovation enables us to aim for ambitious goals: to become one of the leading independent players in auto, rental, and mobility financing. Our reach extends to every sector, from automotive to motor vehicles, to leisure, to marine, to agriculture, to light and heavy commercial vehicles, but always with a strong focus on green mobility.
As our Wholesale Finance team continues to evolve, we are looking for a highly motivated and skilled Process & Reporting Analyst (100%) to join our team. In this key role, you will drive process optimization, automate reporting workflows, and ensure seamless operations across internal and external stakeholders.
Responsabilities
Reporting & Automation:
- Continuation and preparation of daily, weekly, and monthly reports for dealers, brands, supervisory bodies (e.g., Wholesale Finance HQ), and local team management.
- Reduction of manual work by automating reports and independently acquiring knowledge about reporting possibilities using internal tools.
Processes & Documentation:
- Analysis of existing processes and their consistent development towards increasing efficiency.
- Cataloging of process documentations and their ongoing updates.
Support, Interfaces & Recovery:
- Support with administrative tasks at the team management level, as well as in the creation and delivery of presentations for dealers, brands, and local management.
- Interactive exchange with Sales & Marketing, dealers, and brands; acting as a Point of Contact for specific inquiries.
- Clarification of critical payment arrears directly with dealers by phone to avoid defaults.
- Interface to ICT HQ and internal ICT for issue and ticket management.
Training & Backup:
- Delivery of system (e.g., Easy Deal) and process training.
- Safeguarding against single-person dependencies and stepping in during bottlenecks (e.g., 13.20, demo process, TKS, uploading invoices, etc.).
Requirements
Workload:
Fixed workload of 100% (part-time is not possible for this role).
Personality & Communication:
- Open, communicative personality who can position him/herself and enjoys contributing in a constructive manner.
- Proactive attitude with strong communication skills; comfortable conducting challenging/uncomfortable conversations (e.g., reminders to overdue dealers) in a solution-oriented and assertive manner.
- Enjoys presenting confidently to different audiences in both German and English.
IT & Technical Skills:
- Solid experience in Excel pivoting and confident in using standard Excel formulas.
- Proficient use of MS PowerPoint.
- Languages: Excellent German and English skills are required (alternatively, outstanding English skills are strictly required). Any additional national language is a clear advantage.
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