Unified Communications Manager

pA career at bLombard Odier /b means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.br / /ppWith a history spanning over 230 years, bLombard Odier /b is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through bLombard Odier Investment Managers /b and provide advanced banking technology to other financial institutions.br / /ppb“Rethink Everything” is our philosophy /b – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. /ppbUnified Communications Manager (80-100%) /b /ppThe Unified Communications Manager is responsible for the governance, operational performance, service quality, compliance, and continuous evolution of the Bank's Unified Communications (UC) services. /ppCombining boperational leadership (RUN) /b and btactical management (CHANGE) /b, the role ensures communication services remain reliable, secure, compliant, and aligned with business needs. /ppThe position leads a team of b4 Unified Communications Engineers /b and owns the UC ecosystem, including bMicrosoft Teams Phone System, Cisco Telephony, SIP SBC services, Teams Rooms, Communication Recording platforms, Contact Center services, Trading Communication Solutions, Digital Event Platforms, Voice Infrastructure Governance, and UC Monitoring Analytics /b. /ppbYOUR ROLE /b /ppbOperational Excellence Team Leadership /b /plipOwn the availability, stability, performance, and lifecycle management of UC services. /p /lilipEnsure service reliability, resilience, user satisfaction, and operational risk reduction through proactive monitoring and continuous improvement. /p /lilipLead incident, problem, risk, and escalation management, including root cause analysis and corrective actions. /p /lilipDefine and maintain operational processes, documentation, capacity planning, KPIs, and SLAs. /p /lilipCoordinate service delivery with internal teams and external vendors. /p /lilipLead, coach, and develop a team of 4 UC Engineers, managing priorities, resources, performance, and professional development. /p /lilipManage and oversee Digital Event Platforms Webcasting Solutions /p /lilipFoster accountability, collaboration, knowledge sharing, and continuous improvement. /p /lipSuccess is measured through service availability, SLA/KPI achievement, user satisfaction, operational risk reduction, team engagement, and delivery of operational objectives. /ppbTactical, Transformation Governance /b /plipExecute the UC roadmap in line with business objectives. /p /lilipDrive modernization, automation, cost optimization, and service improvement initiatives. /p /lilipLead transformation programs across telephony, collaboration, recording, contact center, and communication services. /p /lilipEvaluate emerging technologies and deliver solutions that create measurable business value. /p /lilipEnsure compliance with regulatory, security, and internal requirements in partnership with Risk, Compliance, Security, and Audit teams. /p /lilipSupport audits, risk assessments, controls reviews, and remediation activities, including communication recording compliance. /p /lipSuccess is measured through roadmap delivery, adoption of new capabilities, operational efficiency gains, regulatory compliance, audit readiness, and risk reduction. /ppbYOUR PROFILE /b /ppbSkills, Experience Qualifications /b /plipBachelor's degree in Information Technology, Computer Science, Telecommunications, or equivalent. /p /lilip6+ years of experience in Unified Communications or related technologies, including Microsoft Teams Telephony, Microsoft 365, Cisco UC, SIP, VoIP, SBCs, voice routing, dial plans, and telephony architectures. /p /lilipExperience with communication recording platforms, regulatory recording requirements, and video conferencing/meeting room solutions. /p /lilipGood understanding of Identity Access Management (Microsoft Entra ID / Active Directory). /p /lilipMicrosoft Teams Voice certification preferred. /p /lilipCisco Voice certification is a plus. /p /lilipITIL Foundation certification or equivalent Service Management experience. /p /lipbLeadership Personal Attributes /b /plip3+ years of experience leading and developing technical teams. /p /lilipProven ability to balance operational excellence with strategic initiatives and deliver complex cross-functional projects. /p /lilipStrong leadership, stakeholder management, communication, planning, and prioritization skills. /p /lilipStrong owne