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Operational efficiency officer
vor 3 Monaten
internaitonal NGO based in Geneva
Job Description
The Officer, Operational Efficiency will manage and enhance the grant management processes through a comprehensive business development and continuous improvement approach. Key responsibilities include:
Grant Regulations and Project Management:
- Coordinate development of grant management regulations and operational policies:
- Ensure quality deliverables using rigorous work planning and project management.
- Propose timelines, define tasks, allocate resources, execute plans, track deliverables, and manage stakeholders.
- Monitor progress, resolve issues proactively, and escalate to senior management when necessary.
- Chair cross-functional meetings to ensure engagement and alignment.
- Support special projects related to grant management regulations, policies, and systems.
Grant Operational System Design:
- Assess future operational systems needs and resource requirements.
- Develop and revise grant management procedures with business owners.
- Coordinate integrated reviews to assess policy impacts on procedures, systems, and data.
- Develop business requirements and coordinate with IT for solution development and data migration.
- Design and execute user acceptance testing (UAT) and manage the transition to new systems.
- Document procedures and provide them to the Change Coordination team for uploading to the GM SharePoint site.
Business Process Change Management & Support:
- Develop change management plans and materials in coordination with business owners and the GM Change Coordination team.
- Execute change management activities as assigned.
- Implement end-user support for business processes, ensuring high-quality and timely support, and track user queries and incidents.
Compliance Monitoring & Learning:
- Propose a risk-based monitoring approach for grant business processes.
- Monitor operational efficiency metrics and report exceptions to senior managers.
- Draft FAQs for policy, process, and system-related queries.
- Conduct periodic diagnostics of business processes to identify improvements and good practices.
Additional Responsibilities:
- Undertake tasks assigned by the Head, Grant Portfolio Solutions and Support or the Senior Manager, Operational Efficiency to address evolving priorities or urgent needs.
Deliverables:
- Reduction in workload and duration of key grant management processes over time.
- Successful delivery of project activities and milestones of the grant management transformation initiative.
- On-time delivery of business process changes according to corporate timelines.
- Successful implementation of change management.
- Reduction in support queries and user errors.
- Improvement in individual performance of grant management staff on key operational efficiency metrics.
- Engagement and stewardship of key stakeholders.
The Successful Applicant
- Experience with project management methodology;
- Experience coordinating between cross-divisional teams;
- Experience implementing organizational change using change management techniques.
What's on Offer
You are available to start in July until the end of the year.
