Customer Success Manager DACH
vor 4 Wochen
In this role you will
- Du baust enge Beziehungen zu unseren Kunden und allen Stakeholdern innerhalb des Unternehmens auf.
- Du bist verantwortlich für den Erfolg unserer Kunden und stellst sicher, dass diese in vollem Umfang von unserer SaaS-Lösung profitieren.
- Du übernimmst die Planung, Umsetzung und Betreuung von (großen) Kundenprojekten.
- Du bist verantwortlich für die Vorbereitung von Kunden-Meetings, Kickoff- und Trainingsveranstaltungen.
- Du bist Ansprechpartner und Schnittstelle zwischen unseren internen Abteilungen und trägst so maßgeblich zur Weiterentwicklung unseres Produktes bei.
- Du erstellst und unterstützt beim kontinuierlichen Ausbau unseres Help Centers sowie der Verfeinerung der Produktleitfäden für unsere Kunden.
- Du unterstützt bei der Einrichtung und Anpassung von Kundensystemen und im Kundenservice.
- Du erschließt gemeinsam mit unserem Vertriebsteam Upsell-Möglichkeiten bei Bestandskunden.
- Du bringst eigene Strategien und Ideen ein, um unsere deskbird Werte und Vision voranzutreiben.
- Mindestens 3 Jahre Erfahrung in einer B2B Customer Success-Rolle, vorzugsweise in einer SaaS-Industrie.
- Hervorragende Kommunikationsfähigkeiten in Deutsch und Englisch (Englisch ist unsere Unternehmenssprache).
- Du bist in der Lage, schnell Vertrauen bei B2B-Kunden aufzubauen und Gespräche mit Bestandskunden zu führen, die Mehrwert generieren.
- Du hast das Selbstvertrauen, eigene Kickoff- und Schulungsveranstaltungen durchzuführen und Fragen zu stellen und zu beantworten, um das Gespräch voranzutreiben.
- Eine stark serviceorientierte Person, die den Kunden immer an erste Stelle setzt.
- Eine außerordentlich empathische Persönlichkeit.
- Accelerate your career growth by joining Europe's leading workplace management software company.
- Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video from our last company summit.
- "Bursts": We support you and your team to get together in one location whenever you need a face-to-face meeting.
- Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
- Co-working budget: Take a spot in a modern co-working space around your corner.
- Learning and development: We support our employees' future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
- Access to cutting-edge technologies, high levels of autonomy, and international working environment.
About usHere at deskbird, we help companies all around the world manage the challenges of hybrid work. With our people-centric software solution, employees can see when their colleagues come to the office and book a desk. Admins get office insights and analyses. We are one of the fastest-growing SaaS startups and a remote-first team consisting of international and diverse talent from 22 different nationalities with hubs in St. Gallen, Munich, Bucharest, Sofia, and Belgrade.
We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Auf diese Stelle bewerben
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