Customer Service Hotliner

vor 3 Wochen


Le Landeron, Neuenburg, Schweiz Rollomatic SA Vollzeit

ROLLOMATIC CAREERS

Customer Service Hotliner
(M/W) 100%

We are a Swiss company specialising in the design and manufacture of high-precision CNC
machines. We operate in a "4.0" working environment providing comprehensive solutions to
our international clientele to develop precision tools.
Offering excellent support to our clients is a strategic priority. With that in mind, we're seeking
a future team member who meets the following criteria:

YOUR PROFILE :
  • You have a technical Federal Certificate of Proficiency (CFC) in mechanics or automation
  • You have a few years of experience in a similar position or as an after-sales technician or
    technical sales representative, ideally in the field of machine tools
  • You have excellent speaking and writing skills in German and good speaking and writing
    skills in English and French
  • You are able to cope with stress, are customer-focused and are flexible; you show initiative
    and independence in the performance of your work
  • You are a team player who enjoys working in a group and in an open space
ROLES & RESPONSIBILITIES :
  • Provide tier 2 technical support by telephone or email
  • Manage client machine fleets and suggest tailored solutions to ensure optimal productivity
    and handle fleet maintenance
  • Follow up on new products with customers and provide feedback to our Production and
    R&D departments
  • Provide technical support to travelling After-Sales Technicians
  • Coordinate and organise field assignments for After-Sales Technicians

Are you up for the challenge? Please send your confidential application by email to:
or by post to the Human Resources department.
Rollomatic SA, Rue des Prés Bugnons 3 – 2525 Le Landeron,



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