Head of Account Management
vor 2 Wochen
We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
To start your talent journey with us, apply now as:
The position holder will be responsible for ensuring the smooth and efficient execution of all Engine Services customer contracts, ensuring delivery of the services at the service levels contracted. You will own/ manage the customer relationship after contracting and monitors internal SRT key performance measures of all accounts (financial and operational).
Further, the position holder will be responsible for managing disciplinary and operationally the Engine Account Management team in the Engine Services Business Unit in Zurich, and operationally the Account Management Support team in SR Technics Belgrade.
- Lead the team of Account Managers including coaching, on boarding, performance management as well as people development
- Ensure clear communication link from customer to operations and other areas of SRT
- Act as single customer point of contact
- Define, manage and monitor customer account value flows (contract profitability, revenues, invoicing accuracy, DSO...)
- Initiate and monitor the invoicing process including cash collection
- Measure account performance relative to forecasted account performance
- Handle and successfully resolve disputes, ensuring escalation as required
- Monitor and ensure team compliance to company processes amongst other through KPI's
- Lead and assure development of processes through CI methods to meet the Business Units objectives and business requirements
- Provide recommendation on business activities and organization development to Section and BU heads
- Education: Master's in engineering or equivalent
- 5 years working experience in a commercial position is a must, in aerospace industry or equivalent industrial environment
- Aerospace MRO experience (> 5years), ideally Engine related
- Leadership experience (> 3years)
- Strong analytical and problem-solving skills
- Solid Communication and presentation skills
- Independent, precise and responsible work
- High safety, quality and cost awareness
- Knowledge of English (C1), German is a plus
- An attractive position in a global and dynamic company
- Competitive employment conditions
- Opportunity for professional and personal development
By submitting your application, you give your consent that all personal data you have submitted here may be processed by us for the purposes of candidate selection process in our company.Direct applications will be treated with priority. Please note that due to Swiss immigration regulations, we currently only consider applicants holding a EU Passport, Swiss Passport or a Swiss working permit. Ref: ESCA/ 8419
Contact:
Nikola Parkic,
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