Internship in Premium Feedback Services
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Be part of our worldwide community with its heart in Basel where our team focuses on the most complex, sensitive, and important customers. In Basel, we are also home of the legal team supporting the LH Group lawyers defending legal claims against SWISS and Lufthansa.
- Handle written complaints from the beginning to the end and make a guest happy again
- Assist our Lead team and Experts with various short- and long-term assignments
- Take over administrative tasks
- Support our legal teams with registration and distribution of incoming cases as well as proceeding payments
- Develop own ideas for improvement and participate in projects
Andreas Hobrack
Customer Service Operation BSL
Swiss International Air Lines AG
Benefits
Subsidized parking or public transport, Company health management, 25 days of annual vacation, Flight benefits, Employee and networking events, Remote working (e.g. from home), Flexible workhours and part-time working models, Discounts, Diversity programmes
Behind the scenes Video: SWISSOur common goal is to make each customer's flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.
RequirementsIf you like the challenge of using your excellent communication and analytical skills to make a customer fly SWISS again or assist lawyers in researching facts to a legal claim, you are the right person.
Since we are a diverse team of 30, it would be great if you were a friendly, helpful and positive person with a hands-on approach.
- Workload Specification: For this position, a 80%-100% workload is preferred.
- Bachelor's or Master's Degree or an "HF" Advanced Federal Diploma of Higher Education in Tourism or in similar field of study
- German and English fluently spoken and written.
- Experience with MS Office (Excel, Word, PowerPoint, Outlook)
For any further questions, please contact our Recruiting Services Center at
CompanyAbout Swiss International Air Lines AGIt's the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you'll always feel: Truly SWISS .... where people matter.
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