Sales Manager-Senior

vor 4 Wochen

Genf, Genf, Schweiz Marriott International Vollzeit

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR


• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue


• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.


• Partners with group/catering counterpart to effectively manage the business opportunity.


• Responds to incoming group/catering opportunities for the property that are outside parameters of the .


• Handles all opportunities if property does not participate in an EBC.


• Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.


• Focuses efforts on group/catering accounts with significant potential sales revenue.


• Develops effective group/catering sales plans and actions.


• Designs, develops and sells creative catered events.


• Maximizes revenue by upselling packages and creative food and beverage.


• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.


• Closes the best opportunities for each property based on market conditions and individual property needs.


• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service


• Handles complex business with significant revenue potential as well as significant customer expectations.


• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.


• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.


• Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.


• Provides excellent customer service in order to grow share of the account.


• Executes brand's Customer Service Standards and property's Brand Standards.


• Executes and supports the business Customer Service Standards and property's Brand Standards.


• Participates in and practices daily service basics of the brand.


• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.


• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.


• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships


• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.


• Manages and develops relationships with key internal and external stakeholders.


• Uses sales resources and administrative/support staff.

Additional Responsibilities


• Utilizes intranet for resources and information.


• Conducts site inspections.


• Creates contracts as required.


• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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