Customer Success Manager

vor 3 Wochen

Genève, Schweiz London Stock Exchange Group Vollzeit
As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop through the customer experience journey . This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts.

You will be responsible for the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering a world class customer experience. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap.

Role Overview
  • Develop and execute the customer success strategy and customer success plan for trading accounts to drive revenue retention
  • Deliver highly engaging customized workflow-based customer engagements
  • Build deep relationships with key customer stakeholders to advise engagement strategy and build "Refinitiv advocates"
  • Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends
  • Monitor customer health, adoption metrics, renewals and execution of customer success plans
  • Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
  • Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
  • Contribute to overall vision and strategy of the Customer Success Management Group
Your Success

A CSMs success will be measured by:
  • High value customer engagements, onboarding activities, including various types of trainings/presentations
  • Breadth & depth of customer relationships
  • Retention and risk mitigation management
  • Drive account growth with sales
  • Contributions to role and process improvement
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

  • Product Manager Fixline Voice and Internet B2B

    Vor 5 Tagen

    Genève, Schweiz Salt Mobile SA Vollzeit

    Are you passionate about driving product success and innovation in the B2B market? Do you have a knack for strategic thinking and a deep understanding of market dynamics? We are looking for a dedicated and dynamic Product Manager Fixline Voice and Internet B2B to join our team. If you thrive in a fast-paced environment and are eager to make a significant...

  • Product Manager Fixline Voice and Internet B2B

    Vor 4 Tagen

    Genève, Schweiz Salt Mobile SA Vollzeit

    Are you passionate about driving product success and innovation in the B2B market? Do you have a knack for strategic thinking and a deep understanding of market dynamics? We are looking for a dedicated and dynamic Product Manager Fixline Voice and Internet B2B to join our team. If you thrive in a fast-paced environment and are eager to make a significant...

  • Commercial Revenue Manager

    vor 1 Woche

    Genève, Schweiz Michael Page Switzerland Vollzeit

    Commercial Revenue ManagerCommercial Revenue Manager (m/f/d)Our client is the International Organization for Standardization DescriptionReporting to the Head of Commercial Policy and Marketing your key responsibilities will be:Provide direct commercial and marketing support to ISO members: actively engage with ISO members, providing tangible assistance to...

  • Operations manager

    vor 2 Wochen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    Reporting to the Director / Geneva Representative, you will lead key areas such as human resources, finance, fundraising, governance, strategic oversight, monitoring and evaluation, communications, information technology, and operations. You will ensure strategic oversight and operational excellence, leveraging innovative approaches to develop, implement,...

  • Operations manager

    vor 2 Wochen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    Reporting to the Director / Geneva Representative, you will lead key areas such as human resources, finance, fundraising, governance, strategic oversight, monitoring and evaluation, communications, information technology, and operations. You will ensure strategic oversight and operational excellence, leveraging innovative approaches to develop, implement,...

  • Sales administration assistant

    vor 4 Wochen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    In this role, you will be part of a dynamic, fast-paced environment to accommodate business growth and collaborate closely with the Sales team, Customer Success, and Sales Engineering team to provide exceptional service to our client's customers.Sales administration assistantIT company based in Geneva area DescriptionEstablish and communicate renewal quotes...

  • Sales administration assistant

    vor 4 Wochen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    In this role, you will be part of a dynamic, fast-paced environment to accommodate business growth and collaborate closely with the Sales team, Customer Success, and Sales Engineering team to provide exceptional service to our client's customers.Sales administration assistantIT company based in Geneva area DescriptionEstablish and communicate renewal quotes...

  • Digital Acquisition Manager

    vor 1 Monat

    Genève, Schweiz Michael Page Switzerland Vollzeit

    You are passionate about digital marketing and eager to drive impactful campaigns in the markets.Digital Acquisition Manager (F/M/N)Our client is an internationally renowned company in the cosmetics sector.DescriptionYou create and implement a comprehensive paid media strategy.You set and oversee cross-channel paid media budgets, ensuring an optimal media...

  • Digital Acquisition Manager

    vor 4 Wochen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    You are passionate about digital marketing and eager to drive impactful campaigns in the markets.Digital Acquisition Manager (F/M/N)Our client is an internationally renowned company in the cosmetics sector.DescriptionYou create and implement a comprehensive paid media strategy.You set and oversee cross-channel paid media budgets, ensuring an optimal media...

  • Relationship manager assistant

    vor 2 Wochen

    Genève, Schweiz Entreprise anonyme Vollzeit

    Main responsibilitiesAssisting Relationship Managers in their day-to-day work : monitoring of clients transactions; execution of transfers ordersHandling client queries in an independent mannerCreating KYC files with the support of the Relationship Manager(s) and managing the accounts opening and closing processOther administrative tasksSupporting the...

  • Senior Office Manager

    vor 3 Wochen

    Genève, Schweiz Page Group Switzerland Vollzeit

    Our client, a leading international trading company, is looking for a proactive and organized Senior Office Manager fluent in French and English to join their team in Geneva. The position is temporary for 3 months, with the potential for a permanent role. The candidate will need to be on-site daily to ensure the smooth operation of the office. Senior Office...

  • Account Manager,

    vor 3 Wochen

    Genève, Schweiz London Stock Exchange Group Vollzeit

    Data today improves performance tomorrow. And that's exactly what Account Managers at LSEG do for our customer! We make it a goal to ensure their happiness and help them achieve their strategic objectives. We work on understanding their business. We optimize workflows and priorities. And we help develop a high value contact network within these accounts....

  • Digital Acquisition Manager

    vor 4 Wochen

    Genève, Schweiz Michael Page Switzerland Vollzeit

    You are passionate about digital marketing and eager to drive impactful campaigns in the markets.Digital Acquisition Manager (F/M/N)Our client is an internationally renowned company in the cosmetics sector.DescriptionYou create and implement a comprehensive paid media strategy.You set and oversee cross-channel paid media budgets, ensuring an optimal media...

  • Digital Acquisition Manager

    vor 1 Monat

    Genève, Schweiz Michael Page Switzerland Vollzeit

    You are passionate about digital marketing and eager to drive impactful campaigns in the markets.Digital Acquisition Manager (F/M/N)Our client is an internationally renowned company in the cosmetics sector.DescriptionYou create and implement a comprehensive paid media strategy.You set and oversee cross-channel paid media budgets, ensuring an optimal media...

  • Relationship manager assistant

    vor 2 Wochen

    Genève, Schweiz Entreprise anonyme Vollzeit

    To support the team of Relationship Managers with administrative and operational tasks.ROLE: ASSISTANT TO RELATIONSHIP MANAGERMain Responsibilities:Assisting Relationship Managers with daily tasks like monitoring client transactions and executing transfer ordersIndependently handling client inquiriesCreating KYC files and managing accounts opening and...

  • Field Application Engineer

    vor 2 Monaten

    Genève, Schweiz PICARRO Vollzeit

    The Picarro FAE team services our natural gas utility customers providing high quality customer support both on-site and remotely, on-site system set-up/fixing, installation support and dedicated technical support. The FAE will be the primary technical support champion for Geneva Picarro office and the customer.The primary responsibilities of the FAE are to...

  • Field Application Engineer

    vor 4 Wochen

    Genève, Schweiz PICARRO Vollzeit

    The Picarro FAE team services our natural gas utility customers providing high quality customer support both on-site and remotely, on-site system set-up/fixing, installation support and dedicated technical support. The FAE will be the primary technical support champion for Geneva Picarro office and the customer.The primary responsibilities of the FAE are to...

  • Field Application Engineer

    vor 3 Wochen

    Genève, Schweiz PICARRO Vollzeit

    The Picarro FAE team services our natural gas utility customers providing high quality customer support both on-site and remotely, on-site system set-up/fixing, installation support and dedicated technical support. The FAE will be the primary technical support champion for Geneva Picarro office and the customer. The primary responsibilities of the FAE are to...

  • Customer Service Assistant

    vor 2 Monaten

    Genève, Schweiz Richemont Vollzeit

    CONTEXTE   Au sein du Département Commercial, et de l’équipe Client Expérience and Programming, vous accompagnerez la Client Services & Care Project Manager dans la mise en place et le pilotage des opérations Care Services sur le Marché Suisse.   COMMENT ALLEZ-VOUS FAIRE LA DIFFERENCE ?   En tant que Customer Service Assistant...

  • Customer Service Assistant

    vor 4 Wochen

    Genève, Schweiz Richemont Vollzeit

    CONTEXTE   Au sein du Département Commercial, et de l’équipe Client Expérience and Programming, vous accompagnerez la Client Services & Care Project Manager dans la mise en place et le pilotage des opérations Care Services sur le Marché Suisse.   COMMENT ALLEZ-VOUS FAIRE LA DIFFERENCE ?   En tant que Customer Service Assistant...