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Smart Device Testing
vor 2 Wochen
Are you a tech savvy individual comfortable using new gear & apps (wearables, smartphones, voice-enabled tech like Siri/Alexa/FB Portal)? Do you feel comfortable learning new tech and instructing/guiding others in their usage? If so and you're ready to get started ASAP please review these high level qualifications.
Terms:
- Role: Smart Device Testing
- Site Lead
- Type: Contract
- Location: Onsite
Giesshübelstrasse 30, 8045 Zürich, Switzerland: - Duration: Thru December 31, 2023 with potential renewal
- Capacity: Up to 8 hours daily, Monday to Friday; may include offhours and weekends
- Language: Bilingual German native and English professional fluency
Responsibilities:
- Responsible for efficient and timely QA of all sessions with 24 hour max turnaround time
- Capture and document all discrepancies and create agenda for weekly meetings to discuss differences
- Contribute to the weekly feedback report to moderators by pointing out all fails and reasons why
- Assist with smart device moderating as needed
- Oversee data transfer
- Escalate to the Applause team (Solution Delivery Manager, Test Lead) all failed sessions sorted by criticality and grouped by equipment \ moderator
- Provide daily data on top failed sessions and reasons why in Google Drive
- Manage resubmissions
- Work onetoone on persistent discrepancies to improve QA function
Qualifications:
- Prior team leadership experience
- Strong communications skills
Customer service experience
- IT/hardware/wearables a plus
- Can follow detailed technical documentation & instructions
- Problem solving capabilities
- Be a quick learner
- Must be dependable
Preferred:
- Software QA experience
- Linux/ADB CLI experience
Pay:
CHF40.00 per hour
Schedule:
- 8 Hour Shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Zürich, ZH: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (required)
Experience:
- wearables technology: 1 year (preferred)
- IT: 1 year (preferred)
- Customer service: 2 years (required)
Language:
- German (required)
- English (required)
Work Location:
In person
Expected Start Date: 10/04/2023
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