Smart Device Testing

vor 2 Wochen


Zürich, Zürich, Schweiz Applause Vollzeit

Are you a tech savvy individual comfortable using new gear & apps (wearables, smartphones, voice-enabled tech like Siri/Alexa/FB Portal)? Do you feel comfortable learning new tech and instructing/guiding others in their usage? If so and you're ready to get started ASAP please review these high level qualifications.


Terms:

  • Role: Smart Device Testing
  • Site Lead
  • Type: Contract
  • Location: Onsite
    Giesshübelstrasse 30, 8045 Zürich, Switzerland:
  • Duration: Thru December 31, 2023 with potential renewal
  • Capacity: Up to 8 hours daily, Monday to Friday; may include offhours and weekends
  • Language: Bilingual German native and English professional fluency

Responsibilities:

  • Responsible for efficient and timely QA of all sessions with 24 hour max turnaround time
  • Capture and document all discrepancies and create agenda for weekly meetings to discuss differences
  • Contribute to the weekly feedback report to moderators by pointing out all fails and reasons why
  • Assist with smart device moderating as needed
  • Oversee data transfer
  • Escalate to the Applause team (Solution Delivery Manager, Test Lead) all failed sessions sorted by criticality and grouped by equipment \ moderator
  • Provide daily data on top failed sessions and reasons why in Google Drive
  • Manage resubmissions
  • Work onetoone on persistent discrepancies to improve QA function

Qualifications:

  • Prior team leadership experience
  • Strong communications skills


Customer service experience
  • IT/hardware/wearables a plus
  • Can follow detailed technical documentation & instructions
  • Problem solving capabilities
  • Be a quick learner
  • Must be dependable

Preferred:

  • Software QA experience
  • Linux/ADB CLI experience

Pay:
CHF40.00 per hour

Schedule:

  • 8 Hour Shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Zürich, ZH: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Experience:

- wearables technology: 1 year (preferred)

  • IT: 1 year (preferred)
- leadership or management: 2 years (required)

  • Customer service: 2 years (required)

Language:

  • German (required)
  • English (required)

Work Location:
In person

Expected Start Date: 10/04/2023
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