Head of People Care Center

vor 1 Woche

Visp, Schweiz Lonza Vollzeit
Switzerland, VispToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.


The People Care Center (PCC) coordinates the return to work of employees following illness or accidents and acts as a point of contact in the event of difficulties and challenging life situations.

The services range from specialist coaching for managers and employee counseling to longer-term integration processes. The PCC will coordinate the involvement of other specialist units if necessary. As Head of People Care Center, you will be actively involved in day-to-day casework.

You will also be responsible for the operational and strategic management of the Visp, Basel and Stein sites.

You guarantee that the services of the internal People Care Center are offered at all sites and support the responsible specialists.

You are also responsible for internal and external stakeholder management. You act independently and are responsible for reporting on the various services.

Key responsibilities:

  • Is responsible for the direct care of employees who have been ill or injured in collaboration with their line managers and HR BP and for ensuring rapid and lasting reintegration into the work process through case management, occupational integration management and attendance management services.
  • Is the point of contact for all employees with psychosocial challenges ( work overload due to stress, excessive demands, bullying, sexual harassment, traumatizing events, personal and financial difficulties, family issues, addiction problems and associated issues).
  • Is responsible for the specialist coaching of managers in dealing with challenges in the area of physical and psychosocial issues, including in crisis situations with the involvement of external specialized institutions.
  • Conceptualizes, implements and further develops the services of the specialist unit with constant adaptation to operational conditions, in close cooperation with internal and external specialist units.
  • Responsible for ensuring professionalism and quality standards for all PCC employees, as well as ongoing review of biopsychosocial services in close cooperation with the company medical service.
  • Responsible for operational and strategic management as well as supporting the PCC specialists.
  • Responsible for stakeholder management and internal reporting at the various Swiss locations.

Key requirements:

  • Bachelors or Master's degree/ tertiary level in the field of Social sciences and related professions
  • Specialist further training in counseling and/or leadership is preferred
  • Must be business fluent in German & English.
  • Advanced no. of years of experience in the area of Specialist counseling center
  • Advanced no. of years of experience in the area of Corporate social work
  • Strong communication skills and experienced leader
  • Resilience, solutionoriented, assertive and flexible personality with high social and selfcompetence, empathy and strong customer orientation
  • High reflective capacity
  • High demands on independent work
  • Professional competence in the field of consulting and interest in continuing education in this area
  • Leadership: Takes personal responsibility for outcomes resulting from their own and team decisions and behaviors. In addition, a positive working environment is created for all process participants involved, with integrity being given a high priority. Clear communication is essential here.
Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.


People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences.

In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

  • Reference: R58989

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