Global Digital Engagement Capability Lead

vor 1 Woche

Baar, Zug, Schweiz Biogen Vollzeit

Job Description:

About This Role

Specifically, this role will provide the following:

  • Identification, selection, implementation, roadmap, and maintenance of digital channel capabilities including best practices, templates, process flows, operational management, roles & responsibilities, playbooks, KPIs, data collection requirements and measurement standards.
  • Organize training, rollout of tools set for channel activation, vendor selection and management. Keep up to date with latest technology and trends.
  • Close collaboration with the regional and local brand teams, Medical, Market Access, Legal to identify requirements for digital channels across Biogen's different therapeutic areas.
  • Close collaboration with various internal and external stakeholders for planning, development, integration, and implementation of capabilities.
  • Definition, creation, and monitoring of meaningful proactive analytics measurable KPIs and metrics concerning adoption, results, effectiveness of digital capabilities for the purpose of educating and providing meaningful guidance to stakeholders
  • Continuous improvement of digital channel operational processes
  • In this role you will engage and work together with other key CE&O functions to deliver on the transformation goal of business excellence and unmatched customer experiences. This will also require aligning with other key stakeholders such as the Regional (Europe, Canada and Partner Markes and Biogen Intercontinental Region) and Global commercial leadership, local Affiliates and Global IT on current commercialized products goals and helping to define and develop new customer engagement solutions.
  • You will manage external resources and coordinate vendors, as needed. The role will focus on driving continuous improvement and reduction through better resource allocation and optimization.
  • The role and the team may expand over time as geographic service scope increases.

What You'll Do

  • Close collaboration with various internal and external stakeholders for planning, development, integration and implementation of capabilities.
  • Definition and creation of meaningful and measurable KPI 's and metrics concerning adoption, results, effectiveness of digital capabilities. Monitoring of those, taking conclusions and provide advice on possible actions.
  • Focus on core and strategic projects and services to build new features/capabilities needed to transform the customer experience.
  • Continuous improvement of digital channel operational processes

Who You Are


You have a deep understanding of Life Sciences commercial model, demonstrated experience creating a vision and strategic plans that influence department initiatives.

You gained practical experience with setting up the foundational IT elements required to operationalize a global or regional digital capability.

You have advanced analytical and strategic skills as well as the ability to develop and use collaborative relationships to facilitate the accomplishment of business/client goals.

Outstanding ability to influence peers and internal and external stakeholder groups, and communicate in a clear, concise and effective manner.

Ability to be a champion for change, transformation, and continuous improvement. Develop and maintain effective working relationships with internal and external business partners, suppliers, vendors, and consultants.

Qualifications:

  • BA or Master's degree
  • Minimum of 5 years' relevant previous work experience
  • Proven track record in design, planning and delivery of Omnichannel / digital strategy and associated tactics, including agency management at global, regional, or local level
  • You will have gained prior experience in Leadership trainings
  • Fluent in English

Additional Information


The Associate Director Digital Engagement Capability Lead will lead global planning and development of digital capability priorities that enhance our overall digital customer engagement strategy and approach You will be responsible for the successful development, implementation and optimization of existing digital channels and also focus on the addition of new digital channels and related global standards to communicate with Biogen's customers.


Location:
This role is located in Baar, Switzerland. The role can be in a hybrid working model.

Additional Information

Why Biogen?


Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team.

We work together to overcome obstacles and to follow the science.

We are resilient as we strive to make an impact on our patients' lives and on changing the course of medicine.

Together, we pioneer. Together, we thrive.

  • Patient Engagement

    vor 1 Woche

    Baar, Zug, Schweiz AstraZeneca Vollzeit

    Patient Engagement & Healthcare Transformation Lead (Switzerland)Location: Baar, SwitzerlandGreat Place to Work & GrowAbout AstraZenecaAstraZeneca Switzerland is a global pharmaceutical company headquartered in Great Britain that has been active in Switzerland for almost 50 years.The company is among the ten largest pharmaceutical firms in Switzerland and is...

  • Global Medical Affairs Lead, Hematology

    vor 1 Woche

    Baar, Zug, Schweiz GSK Vollzeit

    Site Name: USA - Pennsylvania - Upper Providence, Baar Onyx, UK - London - BrentfordPosted Date: Nov OverviewMomelotinib was recently approved by the FDA, received positive CHMP opinion and expects EMA approval in the next few weeks and will be followed by multiple approvals worldwide, for treating patients with myelofibrosis that suffer from anemia.For this...

  • Global Patient Finding Lead

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    Job Description About the role**Location: Baar, SwitzerlandAs Biogen portfolio continues to evolve including Rare Disease and beyond, this role leads and drives all Customer Excellence & Operations (CE&O) related patient finding capabilities and activities predominantly, in close collaboration with key cross functional stakeholders:You define and align...

  • Digital Medicine Analytics Lead, Digital Biomarkers

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    Job Description:Neurological diseases are highly complex and devastating, and there are still significant challenges in how we understand and treat them. At Biogen Digital Health (BDH), we aspire to transform patients' lives by making personalized & digital medicine in neuroscience a reality. Leveraging measurement science and digital technologies, we drive...

  • Digital Diagnostics Lead

    vor 1 Woche

    Baar, Zug, Schweiz AstraZeneca Vollzeit

    At AstraZeneca, we created the Commercial Digital healthcare delivery team to accelerate our efforts to drive and partner on solutions that enhance the ability for HCPs, patients and Healthcare Systems to deliver the highest quality of care, enable patients to maximize the value of their healthcare experience and for AstraZeneca to lead innovation in...

  • Innovation & Business Excellence (Ibex) Director

    vor 1 Woche

    Baar, Zug, Schweiz AstraZeneca Vollzeit

    Job title: Innovation & Business Excellence (IBEX) Director, SwitzerlandLocation: Baar, SwitzerlandWe are on a journey to bring life-saving medicines to patients. Our role in contributing to decreasing mortality rates globally is clear - shaping the future by spotting a scientifically-led commercial opportunity and acting now to operationalise and scale...

  • Vp, Global Medical Lead, Solid Tumours

    vor 1 Woche

    Baar, Zug, Schweiz GSK Vollzeit

    Site Name: UK - London - Brentford, Baar Onyx, USA - Massachusetts - Waltham, USA - Pennsylvania - Upper ProvidencePosted Date: May 7 2024We're excited to be moving to our vibrant new home on New Oxford Street in central London from the end of June 2024. At GSK HQ, we're building an energising space where we can connect, collaborate and get ahead of disease...

  • Engagement Manager

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    Job Description:About the role:As Medical Operations Engagement Manager (Biogen fixed term contract) you will manage the end-to-end, on-time and compliant execution of external stakeholder engagements involving Health Care Professionals (HCPs) while assessing and mitigating risks through systems of control and course correction mechanisms.In this role you...

  • Medical Evidence Leader Eucan

    vor 1 Woche

    Baar, Zug, Schweiz AstraZeneca Vollzeit

    AstraZeneca's dedicated Oncology unit is the place to build a world-class career. AstraZeneca's vision in Oncology is to help patients by redefining the cancer-treatment paradigm with the bold ambition to eliminate cancer as a cause of death. We are proud to work on ground-breaking science with one of the broadest and deepest Oncology pipelines in the...

  • Alliance Lead

    vor 1 Woche

    Baar, Zug, Schweiz Medison Pharma Vollzeit

    Medison is a global pharma company on a mission to help patients around the world get faster access to lifesaving, innovative, breakthrough therapies. We operate in 4 continents and over 25 countries and are growing fast. If you want to be part of our mission and help save patients by getting them the latest treatments, join usThe Alliance Lead has a key...

  • Internship - Global HR

    vor 1 Woche

    Baar, Zug, Schweiz Ascom Vollzeit

    Nutze die Chance, in unserem agilen Global HR Team am Ascom Hauptsitz in Baar/Zug Berufserfahrung zu sammeln.Ascom ist ein börsenkotiertes Schweizer Unternehmen und globaler Lösungsanbieter mit Fokus auf das Gesundheitswesen. Die Vision von Ascom ist die Überbrückung digitaler Informationslücken, um die bestmöglichen Entscheidungen zu gewährleisten -...

  • Head Global Strategic Insights

    vor 1 Woche

    Baar, Zug, Schweiz GSK Vollzeit

    Site Name: UK - London - Brentford, Baar Onyx, Upper ProvidencePosted Date: Apr About the teamThe global commercial organization at GSK is evolving in line with our portfolio in three key product areas (Vaccines, Specialty, and General Medicines) and the breadth and depth of our pipeline. To ensure the successful delivery of our global product strategies,...

  • Supply Chain Planning Lead

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    Job Description:About this role:Supply Chain Planning Lead is a challenging and highly visible role that serves as the primary interface within and between PO&T (Pharmaceutical Operations & Technology) and Commercial Business organization for commercial demand/supply product planning. You ensure business continuity and uninterrupted, efficient drug supply,...

  • Senior Director, Global Regulatory Strategy, Therapeutic Area Lead

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    Job Description About the role: The Senior Director, Global Regulatory Strategy, Therapeutic Area Lead in Global Regulatory Affairs is responsible for the development of end-to-end US, Above-Country EU and Global regulatory strategies for assigned programs from R2D transition through lifecycle management supporting the neuromuscular and rare disease...

  • Customer Excellence

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    Job Description About the role**:In the Global Customer Excellence & Operations (CE&O) our mission is to empower and inspire accelerating the potential of our teams to deliver exceptional customer experiences. We're at the center of Omnichannel transformation and help Biogen in reaching biggest impact with customers.The CE&O Graduate will have an opportunity...

  • Customer Excellence

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    Job Description About the role: In the Global Customer Excellence & Operations (CE&O) our mission is to empower and inspire accelerating the potential of our teams to deliver exceptional customer experiences. We're at the center of Omnichannel transformation and help Biogen in reaching biggest impact with customers. The CE&O Graduate will have an...

  • Customer Excellence

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    Job DescriptionAbout the role:In the Global Customer Excellence & Operations (CE&O) our mission is to empower and inspire accelerating the potential of our teams to deliver exceptional customer experiences. We're at the center of Omnichannel transformation and help Biogen in reaching biggest impact with customers.The CE&O Graduate will have an opportunity to...

  • Global Medical Director, Lupus

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    Job Description Medical Director Global Medical Affairs, Lupus**Location: Baar, Switzerland ( working as per our local hybrid HR policy)About This RoleAs Global Medical Affairs Director, Lupus you will be a strategic partner providing expert medical leadership to guide development, launch planning, and support for Lupus pipeline products to improve...

  • Director, Global Policy, Rare Disease

    vor 1 Woche

    Baar, Zug, Schweiz AstraZeneca Vollzeit

    Director, Global Policy, Rare DiseaseLocation: Zug, CHCompetitive salary and benefitsReporting to the AstraZeneca Head of Global Policy, the Senior Director of Global Policy for Rare Disease is an exciting opportunity to play an integral role as a strategic partner to Senior Rare Disease Business Leaders and the rare disease community - working directly to...

  • Global Medical Director, Lupus

    vor 1 Woche

    Baar, Zug, Schweiz Biogen Vollzeit

    About This Role As Global Medical Affairs Director, Lupus you will be a strategic partner providing expert medical leadership to guide development, launch planning, and support for Lupus pipeline products to improve meaningful patient outcomes. You are medically accountable for supporting the development and implementation of the Global Medical Strategy...