Team Performance Training Manager

vor 2 Wochen

Schaffhausen, Schaffhausen, Schweiz IWC Vollzeit
Reference Code: 91786
Team Performance Training Manager (M/F/x - 100%):

  • Schaffhausen, SH, CH
  • PermanentOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions.
No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled:
In the end, together we always make it happen

To support our Direct-to-Customer Team at IWC Schaffhausen HQ Office in Schaffhausen, we are looking for a

TEAM PERFORMANCE TRAINING MANAGER

(M/F/X — 100%)


Reporting to IWC's Global Head of Team Performance Training, the Team Performance Training Manager is responsible for the creation, organization, and implementation of training for IWC Direct-to-Customer (DTC) staff.

Frequently traveling to IWC markets globally, you will take responsibility for supporting our Point of Sales (POS) in achieving their ambitious targets regarding sales and customer experience.

You will also support at global events such as Watches and Wonders as well as local ones organized by the markets you are responsible for.

In collaboration with one Chinese-speaking Team Performance Training Manager, you will cover the Asian markets.

Start:

Duration:
Permanent

KEY RESPONSIBILITIES:

  • Analyzes DTC KPIs of the network and derives conclusions on needed actions in collaboration with DTC Department
  • Creates 360° action plan for POS and collaborates with local DTC and POS management regarding execution
  • Travels to local markets and spends significant time at POS level to support with action plan implementation
  • Coaches POS (management) staff about KPI management, sales target achievement, relationship building, CRM, and customer experience
  • Creates comprehensive training and coaching programs for DTC staff on all levels
  • Training and coaching efficiency is measured by boutique KPIs and Customer Experience evaluation result
  • Develops and delivers training on Selling Ceremony, brand, and product
  • Supports local markets with the organization and execution of largescale "Grand Training" seminars
  • Collaborates with the CXE Department to foster the rollout of My Copilot learning app
  • Actively contributes to the development of new training and coaching concepts

YOUR PROFILE:

  • Extensive experience in physical Retail (experience in call centers would be a plus), ideally in a management role
  • Open personality with great communication skills that likes to connect with people
  • Very good public speaking skills
  • Verbal/written proficiency in English and Korean or Japanese or Chinese (Mandarin)
  • Willingness to travel globally up to 75% of the time

WE OFFER:

IWC offers a challenging working environment: the company's roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.

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