Senior Resolution Generalist Kitchen 80

Vor 7 Tagen

Spreitenbach, Aargau, Schweiz Ikea Vollzeit

Job ID:

Date posted: 04/06/

Who you are

We believe your backpack consists of:
Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Passion for meeting customers, finding solutions and common understanding
Extensive knowledge of policies and regulations connected to after sales
Expert knowledge of the IKEA products and services with special focus on complex range areas
Ability to understand customer needs and to offer relevant solutions that build customer satisfaction
Strong knowledge of general remote customer behavior across channels as well as of remote customer engagement
Strong ability to handle conflicts, and de-escalate potential conflicts, in a thorough, careful and trustworthy way
Detail conscious and ability to understand complex products as well as local regulations and policies as well as the logic behind them
Very strong communication skills and ability to deliver messages in a trustworthy, customer friendly and clear way
General knowledge of how personal performance is measured and how it contributes to the business goals
Passion for home furnishing and people's life at home
Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
Strong knowledge about relevant Ingka processes, systems and tools
High level of data/computer proficiency
Motivated by sharing and living the IKEA culture and values
Energized by acquiring deep and detailed knowledge in a certain area of expertise
Energized by providing great customer service and reaching individual as well as team goal
Enjoy working with technology that enable distance engagement in a remote fast-paced and future-oriented environment
Enjoy working in a team with common goals in a sharing and open culture
Ability to work with others in a team and open to exchange of knowledge and insights
Ability to work with modern tools and systems in a dynamic retail environment, handling more than one task at the time

Your responsibilities

In this role, you will:
Provide qualitative customer support in all remote channels (phone, chat, mail), to secure a great customer experience, thus building trust in IKEA brand
Provide expert knowledge in order to find best solutions for the customer
Provide remote customer support for complex and/or escalated resolutions cases balancing legal aspects, IKEA policies and customer satisfaction in order to find an appropriate solution
Approach customers with a customer-centric mindset and true empathy in order to maximize customer satisfaction
Make use of conflict management techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention
Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience while understanding cost consciousness
Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
Actively seek information about, and stay up to date with, relevant IKEA policies as well as relevant local regulations in order to provide customer with appropriate solutions
Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities thus maintaining ability to contribute to sales directly and indirectly
Provide feedback on improvement needs, thus contributing to co-workers having the knowledge required to meet customer needs
Kitchen and/or construction knowledge

Do you think that would work for you?

We mentioned earlier that we want our employees to be happy and healthy.

It also means saying 'thank you'

Our way of saying thank you:

28 vacation days (based on a % workload)
8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
You would rather travel to work by public transport? We pay between 85% and % of your yearly travel ticket
Free parking facilities
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
Bonus payments for all employees

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad.

  • Senior Resolution Generalist Kitchen 80

    Vor 7 Tagen

    Spreitenbach, Aargau, Schweiz IKEA AG Vollzeit

    Tätigkeiten rund um den KundenSenior Resolution Generalist Kitchen %Für später speichernBewerbenSpreitenbach, SwitzerlandKundenservice & KasseVollzeitStandort erkundenStellenbeschreibungAnzeigen-ID: 241776Veröffentlichungsdatum: Who you areWe believe your backpack consists of: Strong knowledge of IKEAs corporate identity, core values and vision of...

  • Senior Resolution Generalist Kitchen 80

    vor 1 Woche

    Spreitenbach, Aargau, Schweiz IKEA AG Vollzeit

    Tätigkeiten rund um den KundenSenior Resolution Generalist Kitchen %Für später speichernBewerbenSpreitenbach, SwitzerlandKundenservice & KasseVollzeitStandort erkundenStellenbeschreibungAnzeigen-ID: 241776Veröffentlichungsdatum: Who you areWe believe your backpack consists of: Strong knowledge of IKEAs corporate identity, core values and vision of...

  • Teamleiter in Remote Customer Meeting Point 80

    Vor 7 Tagen

    Spreitenbach, Aargau, Schweiz IKEA Vollzeit

    Who you are Experienced in leading and/or influencing coworkers and energized by developing and challenging people to reach and set individual goals. Strong knowledge of how to motivate, evaluate, coach and empower both generalists and specialists individually as well as to create togetherness within teams. Good knowledge of change management and...

  • Senior Resolution Generalist Kitchen 80

    vor 1 Woche

    Spreitenbach, Schweiz IKEA AG Teilzeit

    Tätigkeiten rund um den Kunden Senior Resolution Generalist Kitchen 80 - 100%Für später speichernBewerbenSpreitenbach, SwitzerlandKundenservice & KasseVollzeitStandort erkunden Stellenbeschreibung Anzeigen-ID: 241776 Veröffentlichungsdatum: 04.06.2024 Who you are We believe your backpack consists of:• Strong knowledge of IKEAs corporate identity, core...

  • Senior Resolution Generalist Kitchen 80

    vor 3 Wochen

    Spreitenbach, Schweiz Ikea Vollzeit

    Job ID: Date posted: 04/06/ Who you are We believe your backpack consists of: Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people Passion for meeting customers, finding solutions and common understanding Extensive knowledge of policies and regulations connected to after...

  • HR-generalist/in 80% - 100% (M/w/d)

    vor 2 Wochen

    Spreitenbach, Schweiz Manpower Vollzeit

    Für unseren Kunden in Spreitenbach suchen wir eine/n HR-Generalist/in, die eine hohe Empathie mitbringt und gerne mit Menschen arbeitet. **Ihr Einsatz** - verantwortlich für den gesamten Employment Life Cycle - Active Sourcing von geeigneten Kandidaten (m/w/d) - erste Ansprechperson von Kandidaten (m/w/d), Durchführung von Interviews, Ausstellen von...

  • Teamleiter in Remote Customer Meeting Point 80

    vor 2 Monaten

    Spreitenbach, Schweiz IKEA Vollzeit

    Who you are - Experienced in leading and/or influencing co-workers and energized by developing and challenging people to reach and set individual goals. - Strong knowledge of how to motivate, evaluate, coach and empower both generalists and specialists individually as well as to create togetherness within teams. - Good knowledge of change management and...

  • Teamleiter in Remote Customer Meeting Point 80

    vor 2 Monaten

    Spreitenbach, Schweiz IKEA Vollzeit

    Who you are - Experienced in leading and/or influencing co-workers and energized by developing and challenging people to reach and set individual goals. - Strong knowledge of how to motivate, evaluate, coach and empower both generalists and specialists individually as well as to create togetherness within teams. - Good knowledge of change management and...

  • Teamleiter in Remote Customer Meeting Point 80

    vor 2 Monaten

    Spreitenbach, Schweiz IKEA Vollzeit

    Who you are - Experienced in leading and/or influencing co-workers and energized by developing and challenging people to reach and set individual goals. - Strong knowledge of how to motivate, evaluate, coach and empower both generalists and specialists individually as well as to create togetherness within teams. - Good knowledge of change management and...

  • Payroll Spezialist: in

    Vor 7 Tagen

    Spreitenbach, Schweiz ROCKEN Vollzeit

    **Lohn - 95'000 - 100'000**:** ROCKEN®** sucht erfahrene Fachkräfte im Bereich Human Resources. In Zusammenarbeit mit unserem Partner bieten wir Stellen in den folgenden Berufsgruppen an**:HR Leiter/in, HR Manager/in, HR Business Partner, HR Fachperson, HR Generalist/in und HR Assistent/i.** Hierzu betreuen wir Schweizer KMU's sowie internationale...

  • Mitarbeiter:in Remote Planning Kitchen

    vor 4 Wochen

    Spreitenbach, Schweiz Ikea Vollzeit

    Job ID: Date posted: 13/03/ Wer du bist Als Mitarbeiterin oder Mitarbeiter des Online Planning Service bist du dafür verantwortlich, unseren Kundinnen und Kunden einen guten Service zu bieten, ihre Bedürfnisse zu erkennen und ihnen aktiv gute Lösungen anzubieten. Du triffst unsere Kundschaft in virtuellen Gesprächen und unterstützt sie bei...

  • Abteilungsleitung + Stv. PDL 80- 100%

    vor 2 Monaten

    8957 Spreitenbach, Schweiz Alters- und Pflegeheim Im Brühl Teilzeit

    Das APH im Brühl ist ein innovatives und gut eingerichtetes Alters- und Pflegeheim, nahe beim Shopping-Center Spreitenbach und doch in ländlicher Umgebung. Wir bieten 81 Seniorinnen und Senioren ein gemütliches und familiäres Zuhause. Grösstmögliche Selbständigkeit und Selbstbestimmung sind Grundpfeiler unserer Pflege, Betreuung und Hotellerie.  Die...

  • Optometrist/in / Dipl. Augenoptiker/in 100% Oder In Teilzeit 20-80%

    vor 2 Monaten

    Spreitenbach, Sihlcity und Zürich Flughafen, Schweiz Visilab AG Vollzeit

    Du willst mehr Spass bei der Arbeit?Unser Auftrag besteht darin, die Sehqualität und den Komfort all jener Personen zu verbessern, die auf eine Sehhilfe oder einen Schutz ihrer Augen angewiesen sind. Ihnen bieten wir auf ihre Bedürfnisse exakt zugeschnitten, schnelle und qualitativ hochstehende Lösungen an. Wir wollen die Persönlichkeit unserer Kunden...