Retail and Education Global Travel Retail Director
vor 1 Woche
The Role
COTY is seeking a talented, highly motivated Retail & Education Director Global TR to work within COTY's Retail Excellence team and with the 3 regions.
The role should be a good fit for candidates experienced in education and retail and with a strong interest of new technologies.
KEY RESPONSIBILITIES:
Education and Training: o For the first 6 months: audit of the current organization – existing and needs and design the ideal structure & ways of working. o Develop and implement training programs to enhance the skills and knowledge of the retail & education sales teams, ensuring consistent delivery of exceptional customer service. o Identify training needs, conduct training sessions, and provide ongoing coaching and support to improve sales techniques, product knowledge, and customer engagement. o Align the strategies within the 3 regions and answer specific needs. o Create a consistent career path for sales associates. o Stay updated with industry trends and best practices and integrate relevant concepts into training materials and programs. Retail Performance: o Define and establish Key Performance Indicators (KPIs) for the retail & education sales teams, aligning them with overall business objectives. o Develop a performance measurement framework that enables the tracking, analysis, and reporting of KPIs to identify areas of improvement and drive sales growth. o Provide guidance and support to regional teams in setting individual and team targets and incentivizing performance. In store and Retail App: Provide connected tool to support the strategy on the field connected existing apps and new to design. Provide Top Management accurate dashboards to follow the performances.EXPERIENCE AND QUALIFICATIONS:
Bachelor's degree in business administration, Retail Management, or a related field. Master's degree is a plus. Proven experience in a senior retail management role Experience in developing and implementing effective training & sales teams development programs. Experience in P&C is required. Leadership Skills: o Excellent leadership abilities with the capacity to motivate and inspire cross-functional & regional teams. o Capacity to federate regional teams. o Strong soft skills. o Previous experience in Project management a plus. o Ability to analyze data and provide logical conclusions. Fluent English and French.PERSONAL COMPETENCIES:
Highly organized, autonomous and proactive approach Good communication and presentation skills. Flexible, able to adapt to changes. Team player. Curious and eager to learn.-
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