Associate Director, Rlt Case Management

vor 2 Wochen

Freiburg, Freiburg, Schweiz Novartis Vollzeit

AAA Statement

Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients' lives by leading innovation in nuclear medicine.

AAA offers professionals the opportunity to face new challenges and pursue a career in a fast growing, technology driven healthcare company. We are passionate about improving patient health by leading innovation in nuclear medicine. We are looking for people who share our commitment to help us achieve this goal. Advanced Accelerator Applications is an Equal Opportunity Employer (EOE).

  • Job Purpose:
  • Major Activities:
  • Structure and optimize the Local Customer Service Teams
  • Build the
    RLT Customer Service model, define the function and drive its execution in partnership with International Market teams
  • Manage cross functional partnerships with Logistics, Production, Sales and Marketing, Medical, Finance, Digital to implement the Customer Service function
  • Standardize processes to create Customer Service SOPs
  • Lead Innovation evolution to
    RLT Customer and Service solutions
  • Customer service for new geographies
  • Lead and support the International Market teams in creating a
    RLT Customer Service function
  • Leverage existing
    RLT knowledge and partner with local affiliates to identify a model that balances local market requirements and consistency in customer experience across the International Markets and maximizes efficiency of the new function and Customer Service operations
  • Subject matter expert for Customer Service platforms
  • Be a key customer and driver of the ROME ordering system
  • Drive deployment and evolution of a case management platform

Commitment to Diversity & Inclusion:

  • Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

Minimum requirements

  • Education: Advanced university degree in Business or related preferred
  • Minimum of 2 years of experience in Radio-Ligand Therapy or similarly complex therapies
  • 5+ years of experience in directtoconsumer customer service
  • Experience of developing and implementing SoPs, and creating/deploying team trainings
  • Understanding of complex production and supply chain
  • Experience working in a matrixed organization
  • Experience in abovecountry role, successfully partnering and enabling local teams
  • Proficiency in translating complex technical topics into business language for internal and external stakeholders
  • Aligned with Novartis Values & Behaviours
  • Language(s): Fluency in spoken and written English; other languages helpful but not required

Possible locations:
Switzerland (Geneva or Basel) or East Hanover (NJ, USA)

RLT

Division

  • Oncology

Business Unit

  • ADVANCED ACCELERATOR APPLICATIONS

Country

  • Switzerland

Work Location

  • Geneva

Company/Legal Entity

  • AAA International SA

Functional Area

  • Marketing

Job Type

  • Full Time

Employment Type

  • Regular

Shift Work

  • Yes

Early Talent

  • No

  • Associate Creative Director

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Havas Group Vollzeit

    HybridAgency:Havas Village ZürichJob Description Summary:Als Associate Creative Director unterstützen Sie den Chief Creative Officer bei der Leitung und Umsetzung der Entwicklung von kreativen Projekten von der Konzeption bis zur Produktion.Job Description:Ihre Fähigkeiten als Associate Creative Director:Kreativität:Als Associate Creative Director setzen...

  • Director, Project Management Office

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz SITA Vollzeit

    Director, Project Management Office (PMO)-36694ProfessionProject ManagementWork LocationEurope-Switzerland-GenevaScheduleFull-timeDescriptionThe world isn't standing still, and neither is SITA. We're moving quickly, looking across our businesses, portfolios and geographies and taking bold steps to better serve our internal customers security technology and...

  • Studierende r Case Management, 60-80 %

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Gesundheitszentren für das Alter - Stadt Zurich Vollzeit

    Die Gesundheitszentren für das Alter der Stadt Zürich sind eine der grössten geriatrischen Institutionen der Schweiz. Wir sind die führende Dienstleisterin im Alters- und Pflegebereich - mit Kompetenz, Herz und einem umfassenden Angebot aus einer Hand.Für unsere gerontopsychiatrischen Angebote arbeiten drei Case Manager*innen am Standort des...

  • Director Aircraft Management Sales

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Jet Aviation AG Vollzeit

    Active Sale of "Operation Management Agreements, Flight Support Agreements" & CAMO Support the Senior Director Sales in developing and executing of sales strategies, customized to the respective market conditions (inkl. mailings and other marketing campaigns) Prepare offers and aircraft operating budgets, resp. concepts Correspondence in connection with new...

  • Case Manager/-in Bern Mittelland

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz ZURZACH Care AG Vollzeit

    ZURZACH Care ist eine der bedeutendsten Unternehmensgruppe der Schweiz für Prävention, Rehabilitation, Schlafmedizin sowie berufliche und soziale Reintegration. Die Gruppe hat ihren Hauptsitz in Bad Zurzach und beschäftigt aktuell rund 1300 Personen an mehr als 20 Standorten. Dank der Verknüpfung der verschiedenen Fachkompetenzen, unseren Partnerschaften...

  • Boucheron - Store Director

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Groupe Kering Vollzeit

    SummaryCreated by Frédéric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. The Boucheron style, free and...

  • Managing Director

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz ems Vollzeit

    Overall management of a dynamic and innovative machine tools companyOur client, Starrag Vuadens SA, is a global technology leader in providing high-precision machine tools for milling, turning and boring operations. Since 2012 it has belonged to Starrag Group, an international machine tool group headquartered in Switzerland and listed on the Zurich stock...

  • Director of Operations

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Alchemy Global Talent Solutions Vollzeit

    Job Details:Posted: 24th August, 2023Sector: Corporate HousingLocation: Zurich, SwitzerlandJob Ref: 16801Salary: Competitive Alchemy is supporting a leading hospitality provider in their search for a Director of Operations HospitalityThe Director of Operations Hospitality will have a hands-on role and will be responsible for the overseeing day to day...

  • Reservations Associate

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Dolder Hotel AG Vollzeit

    **Ihr Arbeitsplatz**:Das Dolder Grand bietet den richtigen Rahmen für Menschen mit Sinn für Genuss, Exklusivität und Erholung: 175 luxuriöse Zimmer und Suiten, erlesene Gastronomie, ein Spa auf 4'000 Quadratmetern sowie grosszügige Event- und Seminarräumlichkeiten. Das ursprüngliche «Curhaus» von 1899 präsentiert sich als neues City Resort der...

  • Director Compensation

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Kongsberg Automotive Vollzeit

    Director Compensation & Benefits: Location: Zurich, CH, 8004 Country/Region: CHAbout the position:Mobility connects people. People shape mobility. Do you want to be a part of creating tomorrow's clean automotive solutions by developing people and culture? Do you want to be a part of leading a global HR community driving change and transformation? We are...

  • Associate Project Manager, Hiv Programmes and

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz IAS - the International AIDS Society Vollzeit

    About the IASIAS - the International AIDS Society - convenes, educates and advocates for a world in which HIV no longer presents a threat to public health and individual well-being. After the emergence of HIV and AIDS, concerned scientists created the IAS to bring together experts from across the world and disciplines to promote a concerted HIV response....

  • Internal Audit Director

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Cotecna Vollzeit

    Cotecna is a leading provider of testing, inspection and certification services. Founded in Switzerland in 1974, Cotecna started off as a family business and has now grown to become a world-class international player with 4000 employees in close to 100 offices in over 50 countries.:Cotecna aims at doubling its size within the next coming years, through...

  • Engine Project Director H/F

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Sigma Suisse - Manufacture de talents Vollzeit

    Our client, a renowned manufacturer of industrial engines in the canton of Fribourg, is looking to strengthen its team by recruiting a Engine Project Director H/F. Your responsibilities: Define the project vision according to client standards and financial/technical feasibility for the company Manage the project development of the combustion engines from...

  • Director Manufacturing

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Bio-Rad Laboratories Vollzeit

    Présentation:For our site in Cressier (FR), we are looking for a Director Manufacturing - Immunohematology (M/F/d) - 100%.How You'll Make an Impact: Manage manufacturing operations on one or several plants, including Switzerland:Ensure yearly production plan on the different plants and avoid product shortage Ensure quality of products, customer satisfaction...

  • Director of Operations

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Morgan Philips Executive Search Vollzeit

    We are recruiting on behalf of our client, a top international player in the restaurant industry for a Director of Operations.Accountable for leading and directing restaurant operations leadership of Switzerland. The role can be based either in Geneva or Zurich with 50% of traveling.Responsible for leading, coaching and directing Areas Managers and...

  • Director Global Stewardship in Schauffhausen

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz FMC Corporation Vollzeit

    About usWe, FMC Agricultural Solutions, provide innovative crop protection solutions to growers around the world. Thanks to the commitment of our 6,500 employees, we are one of the six largest crop protection manufacturers in the world.For our new Technology Center in Schaffhausen (Switzerland) we are looking for aGlobal Product Stewardship Director...

  • Director of Sales

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Hilton Vollzeit

    Director of SalesHilton Geneva Hotel & Conference CentreClose to Geneva Airport, we are 2 kms away from Geneva Lake. Our property offers 496 rooms, 3 restaurants, a LivingWell Health Club with its largest indoor pool of Geneva and more than 5'500 m2 of conference and event space. At Hilton Geneva Hotel & Conference Centre, we are proud to welcome our guest...

  • Director, International Trade and Commodities

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz United Nations Vollzeit

    This position is located in the Secretariat of the United Nations Conference on Trade and Development (UNCTAD).The Director of Division reports to the Secretary-General and Deputy Secretary-General of UNCTAD.Responsibilities:Within delegated authority and under the guidance of the Secretary-General (SG) and the Deputy Secretary-General (DSG) of UNCTAD, the...

  • Group Talent Acquisition Director

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Richemont Vollzeit

    Reference Code: 89178Group Talent Acquisition Director:RichemontGeneva, GE, CHPermanentRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and...

  • Associate, Business Operations

    vor 2 Wochen

    Freiburg, Freiburg, Schweiz Fluence Energy Vollzeit

    OUR CULTURE AND VALUESWe are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.We are LeadingFluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the...