Director of Operations

vor 2 Wochen

Freiburg, Freiburg, Schweiz Morgan Philips Executive Search Vollzeit

We are recruiting on behalf of our client, a top international player in the restaurant industry for a Director of Operations.

Accountable for leading and directing restaurant operations leadership of Switzerland. The role can be based either in Geneva or Zurich with 50% of traveling.


Responsible for leading, coaching and directing Areas Managers and Restaurant General Managers in support of division strategic plan and company core values.

Responsible for ensuring defined territory meets or exceeds operational standards, and adheres to systems, policies and procedures. Accountable for the growth and development of Areas Managers and building a talent pipeline within defined territory.

Essential Functions:

Accountable for leading multi-unit restaurant operations leadership in driving goals in alignment with the company strategic plan. Partners with operations leadership to define territory budget and sales goals; aligns with above restaurant leadership on execution of such plans,

Coaches Areas Managers on Profit and Loss statements; provides guidance and corrective action on labor, food, waste and other controllable measures on a periodic basis also on inventory control, local store marketing, on premise and off premise order production and delivery in support of sales growth and the strategic plan,

Responsible for Country reporting and administrative processes to HQ,

Accountable for ensuring operations leadership adheres to company standards, systems, policies and procedures,

Accountable for effective leadership development of Area Managers and Restaurant General Managers in support of the strategic plan,

Responsible for the growth and development of the internal and external talent within defined territory. Executes performance management systems and processes in support of building a talent pipeline,

Ensures employee relations matters are investigated and resolved in a timely fashion. Establishes the company culture in alignment with core values in order to build management retention,

Accountable for coaching Restaurant General Managers and operations leadership in solving guest relations matters and concerns. Provides training and resources to Areas Managers and Restaurant General Managers to ensure complete guest satisfaction. Responsible for ensuring guest satisfaction scores meet or exceed brand standards.

Qualification:

Education:
Degree in one of the top Hospitality school,

Professional Experience: 5 years Restaurant Management Experience; 5 year in a Multi-Unit Leader role or equivalent experience and education,

Restaurant Operations experience on the Swiss market,

Financial Acumen,

Consultation Practices,

Organizational skills,

Good communication and facilitation skills to multiple audiences,

Computer Skills,

Excellent conflict resolution skills,

Excellent leadership and management,

Must possess the ability to impart knowledge while fostering a partnership,

Demonstrates the ability to quickly develop positive working relationships,

Ability to multi-task,

Ability to serve in a self-directed role,

Travel - 50% thus a driving licence is mandatory,

Adherence to company core values.

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