Head of Client Delivery

vor 1 Woche


Zürich, Zürich, Schweiz Inventx Vollzeit
Du arbeitest in Chur, The Circle/Zürich, St. Gallen, Bern oder im Home-Office.
- Dir stehen attraktive und flexible Voll
- und Teilzeitmodelle offen.«Ich finde es mega, dass die Inventx so familiär ist.»
- Bei Inventx gestaltest Du den digitalen Wandel in der Finanz
- und Versicherungsindustrie mit. An der Schnittstelle zwischen IT und Banking/ Insurance sorgst Du mit uns dafür, dass unsere Kunden sich rund um die Uhr auf ihre IT-Infrastrukturen verlassen können und zu digitaler Innovation befähigt werden.Als Head "Client of Delivery & Operations" verantwortest Du den Bereich, welcher als zentrale Schaltstelle für die Serviceerbringung und -überwachung agiert. Dieser umfasst die Themen Service Desk, Business Support, Release Management, Testautomation und Client Delivery Management. Zusammen mit engagierten Teams stellst du die hochwertige Erbringung unserer vielfältigen Dienstleistungen gegenüber unseren Kunden sicher. Du bist eine Führungspersönlichkeit, die eine Abteilung formen und Mitarbeitende von der gemeinsamen Mission begeistern kann. Du forderst und förderst die stetige Weiterentwicklung der Mitarbeitenden und engagierst Dich in der Geschäfts
- und Organisationsentwicklung.

**Gestaltungsspielraum**:

- Personelle und finanzielle Führung des Clusters mit ca. 30 Mitarbeitenden (erste und zweite Führungsebene)
- Sicherstellung eines effizienten und resilienten Betriebs im Sinne von IT Service Management
- Entwicklung der nachhaltigen Fachkompetenzen im Team
- Weiterentwicklung unserer ITSM-Prozesse in enger Zusammenarbeit mit den Leistungserbringern
- Kunden
- und Netzwerkpflege auf Entscheidungsträger Ebene sowie Einsitz in Steuerungsausschüssen
- Strategische Entwicklung unseres Serviceangebots insbesondere "Service Desk" und "Testing Services"
- Ableiten der Ziele aus den Unternehmenszielen sowie Planung und Überwachung der Zielerreichung (MbO, Businessplan, Budget)

**Kompetenzen**:

- Hochschulabschluss mit IT-Ausrichtung
- Mehrjährige Betriebserfahrung im Banken
- / Versicherungsumfeld (ITSM Zertifizierungen von Vorteil)
- Erfahrene Führungskraft auf erster und zweiter Führungsebene
- Sehr gute analytische und konzeptionelle Fähigkeiten
- Ausgewiesene Erfahrung im Gestalten von Service-Modellen, KPI's, Reporting
- Praktische Erfahrung in Analyse, Design und Implementation von IT-Lösungen
- Erfahrung mit Kernbankensystemen (Finnova, Avaloq,) von Vorteil
- Sehr hohes Qualitätsbewusstsein und ausgeprägte Kundenorientierung
- Kommunikationsstark in Deutsch und Englisch

**Wieso Inventx?**:

- Unsere Unternehmenskultur baut auf starken Werten und einem einzigartigen Teamspirit. Passt Du zu uns? Dann gib' Deiner Karriere einen Schub- Es erwarten Dich ein spannendes Arbeitsumfeld und viele weitere attraktive Benefits in drei wesentlichen Bereichen:
- Modern Workplace
- Attraktive Weiterentwicklungsmöglichkeiten
- Bis zu 33 Ferientage
- Modern Workplace
- Attraktive Weiterentwicklungsmöglichkeiten
- Bis zu 33 Ferientage

**Interessiert?**
(Es werden nur Bewerbungen berücksichtigt, welche über das Bewerbungstool eingereicht werden)**Weitere Auskünfte erteilt**
Martina Gähwiler | HR Business Partner

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