Team Manager Luxury Brand

vor 2 Wochen


Genf, Genf, Schweiz Unicorns Hunter Vollzeit
We are currently recruiting a Team Manager for an amazing Luxury Brand in Geneve.

Responsibilities:

  • Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
  • Coach team to exploit every chance to connect and convert, retain firsttimer and reactivate lost clients; constantly uptodate regarding store sales progress positively communicate it to Staff.
  • Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.
  • Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects convertion targets.
  • Ensure continous progress on performance KPIs as assigned.
  • Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine and foster sales in partnership.
  • Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ.
  • Assist sales Staff or personally manages VIP and Top Spender Clients.
  • Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).

Requirements and skills:

  • Fluent English;
  • Fluent French;
  • Powerful leading skills and business orientation;
  • Customer management skills;
  • Strong organizational skills;
  • Good communication and interpersonal skills;

Schedule:

  • 8 Hour Shift

Language:

  • Fluent English (required)
  • French (required)


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