Client Advisor Gstaad

vor 1 Woche

Gstaad, Bern, Schweiz Prada Vollzeit

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.

The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.

The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.


JOB PURPOSE

  • To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
    RESPONSIBILITIES
  • Welcome and serve the customer providing an excellent instore experience at all times.
  • Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
  • Be proactively engaged in cross selling and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Ensure to be uptodate knowing fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and is attentive to prevent product thefts.
- _Contribute _to properly manage the daily goods receipt, to arrange the merchandise following the Corporate procedures and prepare the product to be taken on the sales floor and special areas.

  • Assure the right product flow tracking through SAP system.
  • Guarantee the returns, shoptoshop transfers, and ecommerce delivery following the corporate guidelines and deadlines.

KNOWLEDGE AND SKILLS

  • Passion for human relations and sales
  • Problem solving, curiosity and interest in luxury/fashion, art and design
  • Experience of building a longlasting relationship with clients
  • Being able to work in team as well as alone
  • Excellent communication and interpersonal skills
  • Passion and knowledge of the managed product category
  • Fluent spoken English and French expected. Other languages Italian and German desirable

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