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Head of IT Support
vor 2 Wochen
- En tant que responsable de l'équipe de support informatique (Service Desk et Field Service), vous veillez à assurer le bon fonctionnement, l'organisation et la croissance de l'équipe.
- Coordination du traitement, de la priorisation et de la résolution des demandes et incidents.
- Communication interne sur les systèmes d'information et analyse des indicateurs clés.
- Développement et optimisation des services, processus et documentations informatiques.
- Participation à l'élaboration et à la mise en place de la stratégie informatique.
Requirements
- Formation : Diplôme universitaire (Uni/ETH, HES, ES)
- Expérience professionnelle : Minimum 3 ans en tant que gestionnaire du support informatique dans le secteur du commerce de détail, idéalement avec expérience en gestion d'équipe.
- Compétences sociales solides, capacité à interagir avec divers interlocuteurs.
- Ouverture d'esprit et orientation service marquée.
- Connaissance de Service Now.
- Résistance au stress et capacité à s'adapter à des rythmes de travail variables.
- Certification ITIL requise.
- Français (courant) / Allemand (excellentes connaissances).
Benefits
- Participation aux frais de déplacement et réductions sur les offres de covoiturage et de leasing.
- Diverses offres de loisirs et de formation continue, incluant des participations aux coûts des formations.
- Programme complet de prévention santé, avec des rabais sur les abonnements de fitness et autres avantages.
- Consultation sociale et familiale gratuite et confidentielle.
- Attentions particulières pour les anniversaires de service, comme des congés payés.
- Conditions spéciales pour certaines assurances et services bancaires privés.
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