Customer Support Specialist

vor 1 Woche


Opfikon, Zürich, Schweiz SwissSign AG Vollzeit

Join Our Team as a Customer Support Specialist

As a Customer Support Specialist, you play a crucial role in representing our company. Your exceptional communication skills and tech-savviness will be put to good use in assisting SwissID users with queries and providing guidance on processes such as online identity verification.

In addition, you will help our business clients with inquiries related to digital signatures and certificates, as well as handle troubleshooting in the end customer 1st level support. Your hands-on attitude will be invaluable, especially during busy periods.

Your Key Responsibilities

  • Handle technical customer inquiries for SwissID users via phone, ticketing system, or email
  • Provide prompt responses, complete and document inquiries accurately in French and German
  • Conduct error analysis and find solutions
  • Manage and document tickets in the incident system
  • Escalate queries that cannot be resolved directly to the respective departments
  • Working hours: Monday to Friday, 8 am to 5 pm or 9 am to 6 pm

Your Qualifications

  • Successfully completed initial education/training
  • Previous experience in customer service/support and a strong IT inclination
  • Excellent manners and a friendly demeanor
  • Flexibility and reliability
  • Quick comprehension and analytical thinking skills
  • Good communication skills and ability to stay calm under pressure
  • Proficiency in fluent French and solid German is mandatory, additional languages such as Italian and English are advantageous

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