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Retail Training Manager/ Fashion Brand/ Ticino

vor 3 Monaten

Lugano, Tessin, Schweiz Sidler - SA Vollzeit
On behalf of an estemeed customer, we are recruiting the following profile:

RETAIL TRAINING MANAGER/ FASHION BRAND/ TICINO
-
Duties and responsibilities:_

  • Analyse store's training needs and develpe training customized solutions
- planning, design & create of new training content and materials aligned with company needs and goals

  • Manage the retail training budget
  • Manage and implement of the EU retail training programs (focus on Customer service, product knowledge, brand awarness, increase sales, team coaching and development)
  • Ensure training for all new retail hires, in all areas of store operations and client experience through dedicate
  • Monitor training programs in order to measure the efficacy throug analyisis methods;
  • Work with the Training team and all EU product lines, businesses and departments at corporate, as well as local HR, Retail and leadership teams in all EU countries;
  • Contribute to cross HR/Training processes, including the performance assessment process, Employer Branding projects, exit interviews, etc.; Teamwork spirit with all HR functions;
  • Coordinate the Retail Training team.
  • 58 years' experience in similar roles in retail companies, preferably with previous in store training experienceAvailability to travel and visit our retail stores
  • English fluent, a second lenguage is a plus
  • Bachelor's degree or equivalent (preferably in HR, Training & Development or Communication, Social Sciences, etc.)
  • Excellent knowledge of digital and social media
  • Strongly creative and innovative, high outofbox thinking; proactivity and outgoing attitude
  • Openminded towards a multicultural environment
  • Customer oriented, approachable and strong interpersonal skills

Job Type:
Permanent