Corporate Loyalty Coordinator
vor 2 Wochen
- Daily support for our hotels with their loyalty queries, finding solutions to fix both member and hotel requests with the wider team including assisting with queries on the Champions Chat;
- Handling Loyalty program related customer complaints and customer enquiries;
- Overseeing the database of guest profiles and assisting to maintain the quality of data;
- Creation and distribution of monthly promotional reports, together with Senior Manager Corporate Loyalty;
- CMS approval and support;
- Supporting the analysis and evaluation of the hotels' performance;
- Support with enhancing processes, updating FAQs and preparing new rollout phases together with the wider team;
- Managing Stay Suspension/Suspended Profiles;
- Learning much more about GHA DISCOVERY and the partners, to better support Kempinski marketing activity and ultimately to drive increased revenue.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
DESIRED SKILLS AND QUALIFICATIONS
Bachelor degree or similar level, Hotel management or Marketing major preferred, but not essential for this role Experience in the hospitality or travel industry is preferred, Loyalty experience is a bonus.
English - excellent oral and written skills
Additional language - beneficial
TECHNICAL Competencies needed to fill the position:
Good communication and keyboard skills and proven working knowledge of Google/Microsoft Office programs and CMS an advantage
First Experience with Oracle hotel software products an advantage
The Kempinski Hotels Corporate Office is located in Geneva, Switzerland. The group currently operates a total of 79 five-star hotels in 34 countries. The portfolio includes historic grand hotels, superb city hotels, outstanding resorts and superior residences.
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
Embrace an experience as individual as you are
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