Customer Success Manager

vor 1 Woche

Basel, Basel-Stadt, Schweiz Qualibroker AG Vollzeit

Biings Technologies is part of Qualibroker Group. Biings Technologies is hiring a Customer Success Manager to help us deliver a better setup, onboarding and support experience to our German-speaking customers.

Customer Success Manager:

Eintrittsdatum:
ab sofort möglich

Pensum: 100%

Arbeitsort:
Zürich-Altstetten

About the job

When a company wants to connect Biings to its HR systems (HRIS, time tools, payroll or else) the related integration project can be overwhelming and very time consuming due to the number of actors involved.

Our objective is too facilitate and orchestrate that project in order to make it as short and straightforward as possible for our client.


To help our team setup Biings for our German-speaking customers, we're looking for a Customer Success Manager with programming skills.

In this role you will manage a data integration project from conception to production.

You'll collaborate closely with our brilliant customer support team as well as client's IT, their suppliers and final HR users.


What you'll do in this position

  • Guide and help our client in synchronising Biings with their existing data and HR systems.
  • Develop client's specific data interfaces using our CSV data connectors and API.
  • Setup and configure a Cloud or Onpremises Biings environment and support a team of HR executives in using Biings.
  • Understand and negotiate with a client around a specific development or feature request.
  • Understand the customer's need in order to provide guidance on how to best implement Biings and keep its preventive approach to absence management.
  • Talk to the right persons in order to push the project until the end.
  • Give assistance after Golive and answer customers questions.
  • Occasionally visit clients (in person) within Zürich and surrounding.


This job is in-house in Zürich (Qualibroker AG office), with regular travel to Morges for team meetings (about two times a month).

While we do work remotely on occasions, you should be comfortable working the majority of time with the team in our office.


About you

  • Experience in working with clients around ITrelated objectives
  • Technicalaspects:
  • Entityrelationship databases (PostgreSQL, MSSQL) and SQL queries
  • Experience with HR software and HRIS in general is a plus.
  • German should be one of the strongest languages you speak (both speaking and writing)
  • French or English (being relatively fluent in one of those languages is also a must; team is mostly French and English speaking)
- open-mindedness and curiosity, we value people who can take a stand yet commit even if they disagree.

Benefits
Biings is committed to building a supportive place for you to do rewarding and meaningful work. Benefits are all about helping you feel comfortable at work as well as outside of work. Work rate goes from 80% to 100%, with flexible working hours. Every year Biings offers 5 weeks of paid vacation on top of the standard national holidays. Your vacation time is prorated your first year at Biings.

We look forward to hearing from you

  • The Biings Team

>> APPLY NOW

Arbeitsort:
Zürich

Qualibroker AG
Baslerstrasse 52
8048 Zürich

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