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Team Manager Customer Success
vor 3 Monaten
**Bei uns kannst Du**:
- Das Onboarding-Team (Fokus auf Software Implementierung für Neukunden) führen
- Den Bereich in strategischer sowie konzeptioneller Hinsicht aufbauen
- Die Gesamtverantwortung für die Einführung unserer Software bei Neukunden übernehmen
- Ein erfolgreiches Kundenonboarding, eine erhöhte Produktnutzung sowie die Steigerung der Kundenzufriedenheit sicherstellen
- Einzelne Grosskunden als die direkte Ansprechperson während der Implementierung zur Seite stehen
- KPI's definieren, Reportings erstellen, laufend Prozesse optimieren und die definierten Leistungs
- und Qualitätsziele für dein Team überwachen
- Erster Ansprechpartner für unser Produktteam bei Weiterentwicklungen der Software
- Direkt mit dem CEO und Gründer zusammenarbeiten
**Du bringst mit**:
- Erste Führungserfahrung im Bereich Customer Care
- Ausgewiesene Erfahrung in der Einführung von SaaS-Produkten
- Ausgeprägte Kundenorientierung und Hands-On-Mentalität
- Durch Deine dynamische und empathische Art inspirierst und motivierst Du problemlos Deine Mitmenschen
- Technische Affinität, Du hast Freude daran, neue Tools und Anwendungen einzuführen und damit gut durchdachte Konzepte zu gestalten
- Ausgezeichnete Deutsch
- sowie Englischkenntnisse, jede weitere Fremdsprache ist von Vorteil
**Doch was können wir?**
- So ziemlich alles rund ums Thema Flexibilität. Dies geht von Teilzeitarbeit über fliessende Arbeitszeiten bis zu 80% Homeoffice und Remote work
- Ausprobieren geht über Studieren - wir leben das jeden Tag
- Bei uns musst Du nicht 60 Arbeitstage auf ein Approval oder eine Antwort von der Geschäftsleitung warten. Eine flache Hierarchie gehört zu unserer Spezialität
- 30 Tage Urlaub, um Deine Batterien aufzuladen
- Organisiertes Onboarding, damit du möglichst dich rasch bei uns wohl fühlst
- Grosszügige Mitarbeiterrabatte für Hunderte von bekannten Marken
- Aufregende "Workations", monatliche Company Events vor Ort und spontane Mittagessen in unserem hauseigenen Park
- Unbegrenzte Pasta, einen Kühlschrank gefüllt mit Süssgetränken und leckeren Kaffee 24/7
- Zur Abwechslung Tischtennis-, Darts
- und Airhockeyspiele im Office
**Lass uns gemeinsam Grossartiges schaffen und bewirb Dich jetzt**
Art der Stelle: Vollzeit, Teilzeit, Pensum: 90-100%, Pensum: 80-100%, Festanstellung
Arbeitsstunden: 40 pro Woche
Gehalt: CHF90' CHF140'000.00 pro Jahr
Arbeitszeiten:
- 8-Stunden-Schicht
- Keine Wochenenden
- Montag bis Freitag
- Tagschicht
Leistungen:
- Berufliche Altersvorsorge
- Empfehlungsprogramm
- Firmenanlässe
- Homeoffice
- Kostenlose Getränke
- Kostenloses oder Vergünstigtes Essen
- Mentoring-Programm für Mitarbeitende
- Mitarbeiterrabatt
- Subventionsbeitrag für die Nutzung des öffentlichen Verkehrs
Sonderzahlungen:
- Diskretionärer und leistungsorientierter Bonus
