Director of Sales

vor 1 Woche

Zürich, Zürich, Schweiz Marriott International, Inc Vollzeit

Job Number

Job Category Sales & Marketing

Location Zurich Marriott Hotel, Neumuehlequai 42, Zurich, Curych, Switzerland VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

PLEASE READ THIS IMPORTANT MESSAGE:

-
This position firmly requires fluent
German and English:


  • Working in Switzerland is only possible with
  • Swiss citizenship
  • B or C permit
  • EU citizenship (Shengen)

JOB SUMMARY


Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue.

Manages the property's reactive and proactive sales efforts.

Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.

Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives.

Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.

Manages the sales budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.

Interfaces with regional sales communications for regional and national promotions pull through.

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provides a return on investment to the owner and Marriott International.


CANDIDATE PROFILE

Required:

  • Demonstrated skills in supervising a team.
  • Extensive lodging sales experience.
  • Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

  • Manages the development of a strategic account plan for the demand generators in the market.
  • Manages the property's reactive and proactive sales efforts.
  • Determines and develops sales activities, in conjunction with Regional Sales Communications.
  • Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
  • Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.
  • Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
  • Attends sales strategy meetings to provide input on weekly and overall sales strategy.
  • Suggests innovative sales ideas and develops deployment strategies to continue to grow market share.
  • Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
  • Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
  • Serves as the sales contact for customers; serves as the customer advocate.
  • Serves as hotel authority on sales processes and sales contracts.
  • Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Sales Communications and other hotel departments as appropriate.
  • Participates in sales calls with members of the Sales team to acquire new business and/or close on business.
  • Identifies public relations opportunities and coordinates activities to augment the overall sales communication strategy.
  • Supports the General Manager by coordinating crisis communications.
  • Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
  • Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
  • Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
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