ERP Senior Manager

vor 1 Woche

Genf, Genf, Schweiz MSC CRUISES Vollzeit

JOB PURPOSE

Within our IT Department as ERP Senior Manager with a primary focus on optimizing the Order-to-Cash process and its key subcomponents. This role is crucial for ensuring the effective integration and performance of this critical ERP function within our global operations.

KEY ACCOUNTABILITIES

Impeccable end-to-end management of our OTC Service


• Plan, Build and Run our solution to meet the IT strategy and business requirements.


• Review business requests for service enhancements, as well as IT service changes requests for standards enforcement - then prioritize the work, in line with the solution/service strategy.


• Guide continuous improvement efforts for the solution, develop business cases, understand our users.


• Ensure the support of existing applications, solutions, systems through the adequate support center.


• Understand the impact of new technology and adapt plans and architecture accordingly Governs IT security, compliance and IT audits.


• Effectively manage and strengthen vendor relationships.


• Formulate, negotiate and maintain SLA (Service Level Agreement).


• Measure and communicate key performance metrics; analyze data to discover opportunities for improvement.


• Create and maintain documentation for configuration throughout the system development lifecycle.


• Train super users/end-users on established programs Communicate at relevant frequency key metrics.

Business and IT organization engagement on our OTC Service


• Manage communication and alignment with stakeholders (build strong relationship outside IT).


• Create excellent relationships within the other IT organizations.


• Act as a consultant/expert to other IT services as needed.


• Toward business management, be the escalation point for performance issues/outages.


• Develop your network, internally and externally and leverage it.


• Create lasting beneficial relationships with strategic external partners.

Financial management of our solution


• Meet or drive down budget allocated to the change/enhancement requests of our solution.

Be an IT inspiring leader


• Coach, mentor, provide constructive feedback and develop the IT organization.

OTC cycle management


• Lead the end-to-end optimization of the Order-to-Cash cycle, from order management and pricing to delivery and accounts receivable.


• Ensure seamless integration of the Order-to-Cash workflow within the ERP system, with an emphasis on improving cash flow and reducing cycle times.


• Facilitate close collaboration between sales, finance, and IT to enhance the Order-to-Cash process efficiency.


• Develop strategies to streamline billing, credit management, and payment processes, enhancing overall customer satisfaction.


• Provide global program management, ensuring the achievement of objectives related to the Order-to-Cash cycle.


• Enforce robust project governance and controls specifically tailored to the Order-to-Cash components across dispersed Business and IT teams.


• Lead a comprehensive risk management plan with a focus on the Order-to-Cash sequence, ensuring the identification and mitigation of risks.


• Drive the post-implementation review and optimization of the Order-to-Cash processes, ensuring continuous improvement and alignment with business objectives.

QUALIFICATIONS (skills, competencies, experience)


• Fluent in English, with proficiency in other European languages being a plus.


• Degree in Computer Science, Mathematics, or a related technical field.


• Minimum of 7-8 years of experience in primary consulting firms and/or IT Departments of large corporations, with a demonstrated focus on ERP systems and the Order-to-Cash process.


• Proven expertise in managing and improving the Order-to-Cash cycle within an ERP environment, preferably SAP.


• Strong analytical skills, with an ability to understand and manage the detailed complexities of the Order-to-Cash process.


• Demonstrated change management and problem-solving skills, with a focus on improving Order-to-Cash workflows.


• Excellent communication and interpersonal skills, adept at cross-functional teamwork and able to manage multiple project streams with a focus on the Order-to-Cash process.


• Proven ability to drive process improvement in Order-to-Cash within an ERP system and measure its impact through KPIs and benefit realization.


• Highly organized and self-motivated, with strong stakeholder management and relationship-building skills, and a commitment to inclusivity and integrity in leading teams.

VISA REQUIREMENTS (if any)

EU Passport or Right to work in Switzerland.

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