(Senior) Customer Success Data Analyst
Vor 4 Tagen
You want A dynamic and challenging role in a globally recognized and expanding organization? The Opportunity to work with a passionate team dedicated to making a tangible impact on customer experience? This job is for you:
(Senior) Customer Success Data Analyst
Your mission
This role is critical in driving advanced reporting initiatives and optimizing data utilization to enhance customer experiences. The ideal candidate will possess a robust technical background in data analysis and dashboard creation, particularly using tools like Grafana and Data Mesh
- Leadership and Initiative:Drive key reporting initiatives within the Customer Success team, demonstrating persistence and leadership to manage projects effectively.
- Customer Interaction:Actively participate in customer conversations to gain a deep understanding of their needs and expectations, helping to bring insights directly from the frontline into our strategic decisions.
- Data Mesh Utilization:Utilize the data mesh infrastructure to meet the specific needs of Customer Success, ensuring effective use of tools such as Grafana and similar analytics tools.
- Dashboard Development:Create and manage standard CS dashboards as well as executive dashboards. Develop specialized dashboards for internal use cases as needed.
- Collaboration and Development:Participate in the Big Room Planning (BRP) process for data-related topics, securing buy-in from Development teams and other stakeholders.
- Technical Documentation:Support the creation .yaml files and documentation to facilitate understanding and usage of data resources.
- UI and Report Development:Develop graphical user interfaces for report generation, focusing on prototyping and using PromQL to write efficient queries.
- Optimization: Continuously improve the performance of data queries and systems to enhance reporting speed and accuracy.
Qualifications & skills
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Analytics, or a related field.
- At least 2-5 years of experience in a reporting or data analyst role within a technology-driven environment.
- Proficiency in Grafana, and/or other analytics and visualization tools.
- Strong understanding of PromQL and experience in developing user-friendly graphical interfaces for reporting.
- Excellent analytical and problem-solving skills, with a proven ability to manage complex datasets and extract actionable insights.
- Strong interpersonal and communication skills, with an ability to clearly convey complex data-related concepts to non-technical stakeholders.
- Experience working directly with customers to understand and fulfill their data reporting needs.
What we offer:
Want to join a team that enjoys making secure connectivity simple for our customers? You’ll be among people who believe in:
Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes.
Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first.
Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity.
Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.
As a testament to this, Open Systems has been recognised as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.
We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered.
About Open Systems
Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams and ensure affordable and predictable costs.
Discover more at open-systems.com.
#LD2
-
Customer Success Data Analyst
Vor 2 Tagen
Zürich, Zürich, Schweiz Open Systems AG VollzeitYou want A dynamic and challenging role in a globally recognized and expanding organization? The Opportunity to work with a passionate team dedicated to making a tangible impact on customer experience? This job is for you:(Senior) Customer Success Data AnalystYour missionThis role is critical in driving advanced reporting initiatives and optimizing data...
-
Senior Customer Success Manager
vor 4 Wochen
Zürich, Zürich, Schweiz DSwiss AG VollzeitSenior Customer Success Manager 2023 by DSwiss AGBadenerstrasse 329, 8003 Zurich, Switzerland
-
Senior Customer Success Manager
vor 2 Monaten
Zürich, Zürich, Schweiz DSwiss AG VollzeitSenior Customer Success Manager 2023 by DSwiss AGBadenerstrasse 329, 8003 Zurich, Switzerland
-
Senior Specialist
vor 2 Monaten
CH-8005 Zürich On AG Vollzeit‹ Back to jobs Senior Specialist - Product Data Analyst Location: ZurichApply for this roleProduct OperationsProduct Operations In short We're looking for a highly motivated Senior Data Analyst to bolster our (R&D) Product Data Team. As an experienced Senior Data Analyst, you'll play a pivotal role in gathering, processing, and analyzing data, extracting...
-
Senior Specialist
vor 4 Wochen
CH-8005 Zürich On AG Vollzeit‹ Back to jobs Senior Specialist - Product Data Analyst Location: ZurichApply for this roleProduct OperationsProduct Operations In short We're looking for a highly motivated Senior Data Analyst to bolster our (R&D) Product Data Team. As an experienced Senior Data Analyst, you'll play a pivotal role in gathering, processing, and analyzing data, extracting...
-
Senior Marketing Analyst
vor 4 Wochen
Zürich, Zürich, Schweiz Ifolor AG VollzeitStrategy & Analytics·Zurich· Hybrid Senior Marketing AnalystJoin ifolor as a Senior Marketing Analyst Shape the future of memories, innovate in a vibrant team, and enjoy flexibility and growth. Make an impact.Join usWe usually respond within three daysTransform Moments into MemoriesDive into a world where every snapshot tells a story and every analysis...
-
Senior Marketing Analyst
vor 2 Monaten
Zürich, Zürich, Schweiz Ifolor AG VollzeitStrategy & Analytics·Zurich· Hybrid Senior Marketing AnalystJoin ifolor as a Senior Marketing Analyst Shape the future of memories, innovate in a vibrant team, and enjoy flexibility and growth. Make an impact.Join usWe usually respond within three daysTransform Moments into MemoriesDive into a world where every snapshot tells a story and every analysis...
-
Customer Success Manager
vor 1 Woche
Zürich, Zürich, Schweiz Digital Realty VollzeitYour RoleBecome a key player in our team as a Customer Success Manager, dedicated to delivering outstanding operational services to our strategic customers. Your role will revolve around ensuring a seamless customer experience, with a focus on client engagement, service management, financial health, and product utilization.As a Customer Success Manager, you...
-
Customer Success Manager
vor 1 Woche
Zürich, Zürich, Schweiz Legartis Technology AG VollzeitDescription:The Legartis Customer Success Team is growingWelcome to the future of law Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal...
-
Senior Specialist – Product Data Analyst
vor 4 Wochen
Zürich, Zürich, Schweiz On VollzeitTeam for Career SiteProduct OperationsIn shortWe're looking for a highly motivated Senior Data Analyst to bolster our (R&D) Product Data Team. As an experienced Senior Data Analyst, you'll play a pivotal role in gathering, processing, and analyzing data, extracting insights that inform superior product decisionsIf you're an experienced problem-solver who...
-
Senior Specialist – Product Data Analyst
vor 2 Monaten
Zürich, Zürich, Schweiz On VollzeitTeam for Career SiteProduct OperationsIn shortWe're looking for a highly motivated Senior Data Analyst to bolster our (R&D) Product Data Team. As an experienced Senior Data Analyst, you'll play a pivotal role in gathering, processing, and analyzing data, extracting insights that inform superior product decisionsIf you're an experienced problem-solver who...
-
Senior Data Analyst
vor 3 Monaten
Zürich, Schweiz ti&m AG VollzeitSenior Data AnalystWerde Teil unserer Organisation und bereichere uns mit deiner Expertise. Wir leben die flache Hierarchie – deine Stimme und Passion zählen.StandortZürich Google Maps Erfahrung+5 JahreBeschäftigungsgradUnbefristetSenioritätSeniorFolge uns Wir suchen dich – werde Teil unseres Teams Du erweiterst und verbesserst unsere bestehenden...
-
Senior Data Analyst
vor 2 Monaten
Zürich, Zürich, Schweiz ti&m AG VollzeitSenior Data AnalystWerde Teil unserer Organisation und bereichere uns mit deiner Expertise. Wir leben die flache Hierarchie – deine Stimme und Passion zählen.StandortZürich Google Maps Erfahrung+5 JahreBeschäftigungsgradUnbefristetSenioritätSeniorFolge unsWir suchen dich – werde Teil unseres Teams Du erweiterst und verbesserst unsere bestehenden...
-
Senior Data Analyst
vor 4 Wochen
Zürich, Zürich, Schweiz ti&m AG VollzeitSenior Data AnalystWerde Teil unserer Organisation und bereichere uns mit deiner Expertise. Wir leben die flache Hierarchie – deine Stimme und Passion zählen.StandortZürich Google Maps Erfahrung+5 JahreBeschäftigungsgradUnbefristetSenioritätSeniorFolge unsWir suchen dich – werde Teil unseres Teams Du erweiterst und verbesserst unsere bestehenden...
-
Senior Data Analyst
vor 4 Wochen
Zürich, Schweiz ti&m AG VollzeitSenior Data AnalystWerde Teil unserer Organisation und bereichere uns mit deiner Expertise. Wir leben die flache Hierarchie – deine Stimme und Passion zählen.StandortZürich Google Maps Erfahrung+5 JahreBeschäftigungsgradUnbefristetSenioritätSeniorFolge uns Wir suchen dich – werde Teil unseres Teams Du erweiterst und verbesserst unsere bestehenden...
-
Customer Success Manager
vor 2 Monaten
Zürich, Zürich, Schweiz Legartis Technology AG VollzeitThe Legartis Customer Success Team is growingWelcome to the future of law Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world togetherWe...
-
Customer Success Manager
vor 4 Wochen
Zürich, Zürich, Schweiz Legartis Technology AG VollzeitThe Legartis Customer Success Team is growingWelcome to the future of law Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world togetherWe...
-
Junior Customer Success
vor 1 Woche
Zürich, Zürich, Schweiz Project A Ventures VollzeitPositionWe are looking for a motivated Junior Customer Success & Performance Marketing Manager (m/f/d) for one of our partner companies. You will help bring the company's vision to life and drive customer success growth.In your daily work, you will focus on solving customer inquiries and make a valuable contribution to various exciting growth projects.Join...
-
Junior Customer Success
vor 1 Woche
Zürich, Zürich, Schweiz Project A Ventures VollzeitAbout the PositionWe are on the lookout for a dynamic Junior Customer Success & Performance Marketing Manager to join one of our partner companies. As a part of the team, you will focus on enhancing Customer Success strategies and contributing to various marketing initiatives.Come aboard our partner organization, a Swiss MarTech firm that equips marketers...
-
Junior Customer Success
vor 1 Monat
Zürich, Zürich, Schweiz nexoya ag VollzeitJob descriptionLocation: Zürich Languages: English, Italian, ideally German OUR COMMON VISIONEmpowering marketers to make data-driven decisions with a copilot—transparent, independent, and powered by artificial intelligence (AI). YOUR MISSIONEnable performance marketing teams around the world to change the way they work today—from a manual Excel-based...
