Boutique Manager

Gefunden in: beBee S CH - vor 4 Wochen

Genève, Schweiz Richemont Vollzeit

Mission:

The IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.

 

Responsibilities:

 

Business Performance & Operations

  • Drive performance to consistently achieve sales targets and KPIs, maximize business profitability

  • Analyse performance to identify business needs and turn them into individual actions and objectives

  • Lead the team to successfully implement and achieve business growth in new retail channels

  • Ensure operations comply with company policy while consistently improving the functioning of the boutique.

  • Maintain boutique image according to the brand’s standards

  • Build and maintain strong collaboration with stakeholders as well as office team

 

Client Experience & Development

  • Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided

  • Lead the team to host clients with the ability to establish strong relationships

  • Execute service excellence to increase client satisfaction and retain customer loyalty

  • Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach

  • Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience

  • Manage client database by applying IWC’s guidelines

 

People Development

  • Identify and recruit new talents, compose and retain a high performing team

  • Lead by example demonstrating passion towards IWC, know our brand’s products, mission and value

  • Conduct in-store training, coaching and daily briefs

  • Build individual objectives and development plans

  • Conduct one-to-one coaching sessions to review performance and provide constructive feedback

  • Oversee annual review process for boutique staff, assess team and individual performances

 

 

Profile:

  • Strong entrepreneurial spirit, leadership skills and sales skills

  • Excellent communicator who is passionate in building relationship and networking, with strong social skills

  • High emotional intelligence and general education

  • Ability to positively lead, coach and develop talents / team members from different backgrounds

  • Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business

  • Strong sense for client satisfaction, luxury experience, etiquette and human behaviour

  • Manifest customer centricity mindset in all aspects of the business

  • Open and outgoing personality

  • Team player with good interpersonal competences and empathy

  • Fluent in French and English and ideally one more relevant tourist language

  • 4-5 years of boutique management experience or equivalent experience in hospitality

  • Applicants with background in luxury retail sales or hospitality preferred

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