Customer Experience Expert

vor 1 Monat


Lausanne, Schweiz Vaudoise Assurances Vollzeit
#slim #content {border: none;margin: 0;padding: 0;} #slim .slim_picture {text-align: left;margin: 0 10px 20px 0;} #slim .slim_picture img {max-height: 126px;} #slim .slim_content {border: none;} #slim .slim_title {font-size: 24px;font-weight: bold;margin: 0 0 10px 0;text-align: left;line-height: 32px;word-wrap: break-word;} #slim .slim_text {padding: 0 0 10px 0;} #slim p {margin-bottom: 16px;} #slim ul {padding-left: 16px;margin-left: 0;margin-top: 10px;margin-bottom: 10px;} #slim li {padding: 0;} #slim h1, #slim h2, #slim h3 {font-size: 12px;font-weight: normal;} #slim .slim_text a {font-weight: bold;color: #000;text-decoration: underline;} #slim .slim_text a:hover {font-weight: bold;color: #FF7500;text-decoration: underline;} #tjs24_root p {margin: 10px 0;} #tjs24_root ul {padding-left: 16px;margin-left: 0;margin-top: 10px;margin-bottom: 10px;font-size: 12px;} #tjs24_root div + ul {padding-top: 10px;} #slim .external-advert {outline: none;border: none;background: none;color: #0000FF;text-decoration: none;cursor: pointer;} #slim .external-advert:link {color: #0000FF;text-decoration: none;} #slim .external-advert:hover {color: #FF7500;text-decoration: underline;} #slim .external-advert:active {color: #FF7500;text-decoration: underline;} #slim .external-advert:visited {color: #0000FF;text-decoration: none;} #slim .bg-warning.external-advert a:link, #slim .bg-warning.external-advert a:hover, #slim .bg-warning.external-advert a:active, #slim .bg-warning.external-advert a:visited {text-decoration: none;color: #0458AB;} #slim .bg-warning.external-advert {background-color: #FFEEE0;} #slim .slim_content.mobile_content {border: none;padding: 0;overflow: hidden;} #slim .btn-primary a {color: #FFFFFF;} #slim .slim_content.mobile_content .external-iframe-hidden {display: none;height: 0;width: 0;position: absolute;} #content #job ul, #content #job ol {list-style: disc outside none;} Customer Experience Expert (h/f/x)

Fondée il y a plus de 125 ans, la Vaudoise est l'un des leaders du marché suisse des assurances. Nos valeurs, notre taille, notre solidité financière et notre indépendance sont des atouts certains pour vous offrir un environnement de travail de première qualité.

Afin de renforcer notre Département Vente & Marketing dont les missions principales sont de développer le portefeuille clients et promouvoir l'offre Vaudoise Assurances, nous recherchons un/e Customer Experience Expert.


Les missions qui vous attendent :

Développer les disciplines de Customer Experience dans toute l'entreprise afin d'améliorer l'expérience clientDévelopper des indicateurs et mesures de l'expérience clientIdentifier, gérer et soutenir les projets/initiatives stratégiques du design et de l'amélioration de l'expérience qui transforment positivement de manière globale l'expérience clientÊtre agent du changement et faire évoluer l'entreprise vers une entreprise centrée sur le client afin de renforcer l'expérience clientPiloter des projets et des initiatives CX stratégiques et transversales à l'aide de méthodes éprouvéesModéliser et garder à jour les différents parcours clients de l'entreprise


Votre profil :

Master ou titre équivalentExpérience d'au minimum 5 ans dans le domaine de l'expérience clientMaitrise des outils tel que le Design Thinking, le Service Blueprint ou encore le Human-centered designLangue maternelle française, bonnes connaissances de l'allemand (B2 minimum) et bonnes connaissances de l'anglais (B2 minimum)


Vous êtes également doté d'une aisance relationnelle, d'une grande orientation client et d'un sens de l'écoute. De plus, vous faites preuve d'un bel esprit d'équipe, d'ouverture d'esprit et d'une bonne capacité de communication. Grâce à votre caractère d'intrapreneur et votre organisation poussée, vous êtes à même de travailler en toute autonomie pour atteindre des objectifs. Proactif, rigoureux et méthodologique, vous vous démarquez notamment par vos capacités d'analyse et de synthèse.

Nous vous offrons :

Un environnement de travail sain dans une entreprise mutualiste labelisée "Meilleur Employeur"Des avantages sociaux multiples, dont la flexibilité dans l'organisation du travailUn travail au sein d'une équipe dynamique et passionnéeDes valeurs humaines centrées sur le bien-être des collaborateurs


Nous nous réjouissons de recevoir votre dossier de candidature complet par voie digitale (avec curriculum vitae, lettre de motivation, copie des certificats de travail et diplômes).



  • Lausanne, Schweiz Experis Vollzeit

    **End User Experience Manager (Microsoft expert)** Experis is the global leader in professional resourcing and project-based workforce solutions. On behalf of our client, a global leading institution, we are looking for a **End User Experience Manager.** You'll be** **of the IT Infrastructure team responsible for the liaison between the end consumers of...


  • Lausanne, Schweiz Vaudoise Assurances Vollzeit

    Fondée il y a plus de 125 ans, la Vaudoise est l'un des leaders du marché suisse des assurances. Nos valeurs, notre taille, notre solidité financière et notre indépendance sont des atouts certains pour vous offrir un environnement de travail de première qualité. Afin de renforcer notre Département Vente & Marketing dont les missions principales sont...


  • Lausanne, Schweiz Ligentec SA Vollzeit

    LIGENTEC is a young and dynamic company located in Lausanne, Switzerland, near EPFL, close to the shore of Lake Geneva. We are manufacturing Photonic Integrated Circuits (PICs) for customers in high-tech areas such as Quantum Technologies, LiDAR, Space Technologies and Biosensors. LIGENTEC All-Nitride technology enables our customers to develop their...

  • Customs Duty Manager

    Vor 3 Tagen


    Lausanne, Schweiz LHH Vollzeit

    Our client is a world-leading manufacturing and solutions providing multinational company located in Lausanne, Switzerland. Job responsibilities: - Acts as a point of contact to provide relevant technical Customs information to key contacts to support business decisions and problems. - Actively monitors and keeps up to date with relevant Customs...


  • Lausanne, Waadt, Schweiz ELCA Informatique SA Vollzeit

    About ELCAWe are ELCA, one of the largest Swiss IT tribe with over 2,200 experts. We are multicultural with offices in Switzerland, Spain, Italy, France, Vietnam and Mauritius. Since 1968, our team of engineers, business analysts, software architects, designers and consultants provide tailor-made and standardized solutions to support the digital...

  • Salesforce Senior Expert

    vor 16 Stunden


    Lausanne, Waadt, Schweiz ELCA Informatique SA Vollzeit

    About ELCAWe are ELCA, one of the largest Swiss IT tribe with over 2,200 experts. We are multicultural with offices in Switzerland, Spain, Italy, France, Vietnam and Mauritius. Since 1968, our team of engineers, business analysts, software architects, designers and consultants provide tailor-made and standardized solutions to support the digital...


  • Lausanne, Schweiz Umano AG Vollzeit

    Your Employer Our client is a telecommunications company in Switzerland that offers a variety of services to private and business customers. These services range from fixed-line and mobile telephony to broadband internet and television. The company places great emphasis on reliable and innovative technology to provide its customers with an optimal user...


  • Lausanne, Schweiz Manpower Vollzeit

    Are you up for a new challenge and willing to join Philip Morris? We are looking for a **Your mission** To develop, manage and monitor customer care systems, internal and external (third parties) as well as LSP business management on customer care's behalf. **Your profile** Third party management: Be the single point of contact for customer care on CTI...

  • CFT Expert Axway

    vor 1 Monat


    Lausanne, Schweiz Amaris Consulting Vollzeit

    Job description We are looking for a CFT Expert on Axway to join our dynamic team. You will have the opportunity to provide high-level technical expertise on Axway products, with a focus on Amplify, Flow Manager, and Secure Transport. Your responsabilities : Providing in-depth technical expertise on Axway products,...


  • Lausanne, Schweiz KGR Vollzeit

    We are recruiting a Technical support adviser for an industrial company **DUTIES AND RESPONSIBILITIES**: - Provide support to the client employees via phone, mail and chat or via self-service portal - Preparation and follow-up of quotations, support for the external sales team - Provide Technical and commercial clarifications - Be accessible and provide a...


  • Lausanne, Schweiz ELCA Informatique SA Vollzeit

    About ELCA We are ELCA, one of the largest Swiss IT tribe with over 2,200 experts. We are multicultural with offices in Switzerland, Spain, Italy, France, Vietnam and Mauritius. Since 1968, our team of engineers, business analysts, software architects, designers and consultants provide tailor-made and standardized solutions to support the digital...


  • Lausanne, Schweiz ELCA Informatique SA Vollzeit

    About ELCA We are ELCA, one of the largest Swiss IT tribe with over 2,200 experts. We are multicultural with offices in Switzerland, Spain, Italy, France, Vietnam and Mauritius. Since 1968, our team of engineers, business analysts, software architects, designers and consultants provide tailor-made and standardized solutions to support the digital...


  • Lausanne, Schweiz ELCA Informatique SA Vollzeit

    Job number 1418 Date posted Nov 07, 2023 Job category Architecture Level of experience 6 to 10 years Job type Internal Employment type Full-time Work site Lausanne Company About ELCA Cloud Services ELCA Cloud Services is your one stop shop to get support for the complete spectrum of IT infrastructure services. We master the whole cloud adoption process,...


  • Lausanne, Schweiz Philip Morris International Vollzeit

    Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible! We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and...


  • Lausanne, Schweiz LHH Vollzeit

    For one of our clients, an industrial company based near Lausanne, we are looking for a trilingual Customer Service Representative M/W at 100%. Your responsibilities: - Entering orders and scheduling deliveries - Providing /following-up on customer response - Working with Customers to resolve availability-, delivery-and credit issues/terms or escalating to...


  • Lausanne, Schweiz ELCA Security Vollzeit

    Job number 1418 - Date posted - Nov 07, 2023 - Job category - Architecture - Level of experience - 6 to 10 years - Job type - Internal - Employment type Full-time - Work site - Lausanne - Company ELCA Cloud Services **About ELCA Cloud Services**: ELCA Cloud Services is your one stop shop to get support for the complete spectrum of IT infrastructure...

  • Security Expert

    vor 1 Monat


    Lausanne, Schweiz EPFL Vollzeit

    EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide. The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL campus offers an exceptional working environment...


  • Lausanne, Schweiz Catherine BIAUDET Consultant indépendant en recrutement pour Hunteed Vollzeit

    **Founded in 2012, this Company is a global leader in brain technology and digital neurotherapeutics solutions for brain health and recovery.** **Its mission is to accelerate the brain’s ability to recover, learn and adapt.** **The company has two core divisions - Healthcare and Labs - working collaboratively at the intersection of neuroscience,...


  • Lausanne, Schweiz Quantis Vollzeit

    **Why you'll love Quantis** Quantis is a leading sustainability consultancy pioneering approaches to solve critical environmental challenges. For nearly two decades, our dynamic and visionary team has partnered with organizations across the globe to transform their industries and pave the way for a planetary economy that aligns business with nature. We...


  • Lausanne, Schweiz Interiman Vollzeit

    **INTRODUCTION**: On behalf of an international institution based in Lausanne, we are searching for a **Customer Support Chat Intern 50%** 6 months temporary assignment **DESCRIPTION DE LA MISSION**: - You answer customers' inquiries and requests via Chat while providing accurate and efficient information - You proactively engage with the audience in...