Customer Service Specialist

Position Snapshot:

•    Location: La-Tour-de-Peilz, Switzerland
•    Company: NESA BGS 
•    Act. Rate: Full-Time 100 %
•    Type of contract: Temporary 12 months contract
•    Genuine opportunities for career development, training and personal development. 
•    Attractive and dynamic international working environment.
•    Modern “smart office” locations providing agile & collaborative workspaces.

Position Summary : 

BGS supports Nestlé operating companies & other Nestlé units in their quest to delight consumers, by providing them with integrated trading solutions in a professional & cost-effective manner, while offering a platform for business development.  

Located in La Tour-de-Peilz on the shores of Lake Geneva, our passionate multicultural team is focused on delivering first class services in import/export, logistics and financial services. We offer a dynamic working environment that provides opportunities to develop and grow your career within the Nestlé Group. 

As a Customer Service Specialist, you will ensure outstanding service on Export Operations and manage end to end order to delivery process in triangular & direct transactions. 

A day in the life of a Customer Service Specialist: 

•    Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio.
•    Creation of sales orders, Purchase orders, their transmission to production sites and their confirmation on time.
•    Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation.
•    Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows).
•    Turn problems into opportunities for continuous improvement by taking the lead on projects/initiative.
•    Strive for excellence by challenging status quo in the operational reviews and by proposing corrective actions to fix failures. 
•    Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
•    Perform Customer Service compliance activities.
•    Participate and contribute to operational reviews with respective business functions.

What makes you successful:

•    Proven first Experience in International Customer Service or extensive knowledge and experience in following areas: Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning.    
•    Knowledge of Project management in a Customer Service related area 
•    Entrepreneurial mindset    
•    Openness to dialogue & understanding of various cultures        
•    Ability to proactively manage challenging situations and identify solutions to potential issues    
•    Clear passion for creativity and out of the box thinking
•    Proficiency on SAP
•    Fluent in English (written & spoken)
    

If your profile matches our needs we will be looking forward to receive your application in English. Please visit www.nestle.com/jobs and apply in English. 
 

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

#nestradecareer

Position Snapshot:

•    Location: La-Tour-de-Peilz, Switzerland
•    Company: NESA BGS 
•    Act. Rate: Full-Time 100 %
•    Type of contract: Temporary 12 months contract
•    Genuine opportunities for career development, training and personal development. 
•    Attractive and dynamic international working environment.
•    Modern “smart office” locations providing agile & collaborative workspaces.

Position Summary : 

BGS supports Nestlé operating companies & other Nestlé units in their quest to delight consumers, by providing them with integrated trading solutions in a professional & cost-effective manner, while offering a platform for business development.  

Located in La Tour-de-Peilz on the shores of Lake Geneva, our passionate multicultural team is focused on delivering first class services in import/export, logistics and financial services. We offer a dynamic working environment that provides opportunities to develop and grow your career within the Nestlé Group. 

As a Customer Service Specialist, you will ensure outstanding service on Export Operations and manage end to end order to delivery process in triangular & direct transactions. 

A day in the life of a Customer Service Specialist: 

•    Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio.
•    Creation of sales orders, Purchase orders, their transmission to production sites and their confirmation on time.
•    Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation.
•    Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows).
•    Turn problems into opportunities for continuous improvement by taking the lead on projects/initiative.
•    Strive for excellence by challenging status quo in the operational reviews and by proposing corrective actions to fix failures. 
•    Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
•    Perform Customer Service compliance activities.
•    Participate and contribute to operational reviews with respective business functions.

What makes you successful:

•    Proven first Experience in International Customer Service or extensive knowledge and experience in following areas: Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning.    
•    Knowledge of Project management in a Customer Service related area 
•    Entrepreneurial mindset    
•    Openness to dialogue & understanding of various cultures        
•    Ability to proactively manage challenging situations and identify solutions to potential issues    
•    Clear passion for creativity and out of the box thinking
•    Proficiency on SAP
•    Fluent in English (written & spoken)
    

If your profile matches our needs we will be looking forward to receive your application in English. Please visit www.nestle.com/jobs and apply in English. 
 

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

#nestradecareer

La Tour-de-Peilz, CH

La Tour-de-Peilz, CH