Aktuelle Jobs im Zusammenhang mit Customer Service - ChÃtelStDenis - Cellap Laboratoire S.A.
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St. Gallen, Sankt Gallen, Schweiz Teleperformance VollzeitCustomer Service Representative Job OpportunityWe are seeking a customer service representative with fluent German language skills to join our team at Teleperformance in Greece. As a German-speaking customer support specialist, you will be responsible for providing excellent service to clients from Germany, Austria, and Switzerland.Key responsibilities...
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Technical Customer Support
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Service Engineer
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Service Engineer
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Service Engineer
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Service Technician
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International Service Technician
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Service Engineer
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Stellenbezeichnung Service Engineer
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Service Manager
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Service Engineer Position
vor 2 Wochen
St. Gallen, Sankt Gallen, Schweiz VAT VollzeitWe are looking for a skilled Service Engineer to join our team at VAT. As a Service Engineer, you will be responsible for providing advanced technical customer support, analyzing and troubleshooting VAT products, and collaborating with Product Management to resolve technical challenges.Key Responsibilities:Provide in-house and on-site technical support for...
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Service Engineer
vor 2 Monaten
St. Gallen, Sankt Gallen, Schweiz VAT VollzeitUnlock Your Potential with VATAbout UsVAT is a leading international developer, manufacturer, and supplier of high-performance high-end vacuum valves and vacuum sealing technology. With a passion for innovation, efficiency, and ambition, we have grown to become a global leader in our field, employing over 2000 people worldwide.Your RoleWe are seeking a...
Customer Service
vor 2 Monaten
Cellcosmet is a pioneering global luxury cosmetic brand dedicated to providing innovative, high-quality and science-based beauty products. Our commitment to excellence and customer satisfaction has established us amongst the leaders in the Swiss cellular cosmetic industry.
As part of our expansion and in view of our forthcoming move to Châtel-Saint-Denis, we are looking for a:Customer Service & Export Manager
Your Mission
As Customer Service & Export Manager, you will be responsible of the Customer Service & Export Department and you will play a crucial role in structuring the department and managing the team, with the purpose of ensuring customer satisfaction and maintaining positive relationships with both business clients (B2B) and individual consumers (B2C). The primary responsibilities of the team are to address inquiries, resolve issues, and provide excellent service to enhance the overall customer experience.
Your Responsibilities
Leadership: provide strategic direction and leadership to the customer service team, including setting goals, establishing performance metrics, and ensuring the overall company objectivesTeam Management: recruit, train and manage a team of customer service representatives; this includes coaching and mentoring team members to ensure high level of customer satisfactionProcess Improvement: continuously evaluate and refine customer service processes and processes to enhance efficiency and effectiveness, implementing new technologies and process digitalizationCustomer Experience: championing a customer-centric approach across the organization and ensuring that customer service efforts are aligned with delivering exceptional customer experiencesCompliance: ensure that customer service operations comply with relevant worldwide regulations and industry standards and is aligned with the organizationâs certifications related to Quality and EnvironmentProduct Knowledge: Develop product knowledge amongst the Customer Service Team and stay updated on the current references catalog and brand information to provide accurate and comprehensive assistanceCross-functional Collaboration: collaborate with Sales, Marketing and Operational Departments to relay customer insights and contribute to overall business growthSupervise and participate in all daily activities of the department, such as responding to Inquiries, Order Processing, Issue Resolution, Maintaining Customer Database and Metrics and Managing B2B and B2C RelationshipsYour Qualifications
You are highly service minded, and you have a solid experience in managing a local and international customer service team with B2B and B2C clientsPrevious experience in the luxury retail industry preferredWith your strong interpersonal and communication skills, you have already experienced your leadership and you privilege working in a collaborative and team-oriented environmentComplexity is one of your motivators, structure and efficiency is what helps you operateDynamic and adaptable, you are able to multitask and work in a fast-paced environmentProficient in customer relationship management (CRM) softwareFluent in English & French - German/Swiss German a plusStarting Date: to be agreed on
Interested?
If you're ready to take on this exciting challenge and contribute to our success, we'd like to meet you. Together, let's continue to shape a bright future for our company and our CELLCOSMET brand.
We invite you to send us your application with CV and covering letter, via JobUp or by email to Write an email.
We look forward to receiving your application, which will be treated with utmost confidentiality.
