IT Infrastructure Support Engineer

Vor 4 Tagen

Zurich, Schweiz Equatex AG Vollzeit

Location: Zurich

This is a hybrid position primarily based in Zurich. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

  

We give you a world of potential 

Computershare/Equatex have a very exciting opportunity for an IT Infrastructure Support Engineer to join our team in Zurich on a hybrid working model that is evenly split between office and remote working. 

What makes this role exciting when there are so many other Senior Production Support Analyst roles out there? Well, a few things make this role stand out:

  • This role sits within a global support team, giving you the opportunity to work on some exciting and interesting pieces of work. 
  • Our team are committed to continually developing our staff giving you opportunities to continue to grow. 
  • Working within a continuously changing environment will bring a lot of change to this role over time, giving you the opportunity to work on a lot of different technologies across the globe. 

Interested? Keep reading to find out a bit more about what you’ll be doing, and the type of person we’re looking for.  

 

A role you will love 

As one of our IT Infrastructure Support Engineers, you will work within the Compute & Storage engineering department whose are responsible for providing 2nd and 3rd line technical support to the business. 

You will be working with multiple internal stakeholders both in Zurich and across the globe, giving you a great exposure to our global business. 

Other key responsibilities:

  • Providing 2nd and 3rd Line support to Business escalated via the ‘Service Now” system.
  • Ensuring all Server Systems are available and meet with Company requirements.
  • Ensuring hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes.
  • Building pro-active and constructive professional relationships with other teams and departments.
  • Day to day support of Microsoft Server Platforms and MS Products (Windows 2012 > 2022, Active Directory, Exchange 2016/Online.
  • Backup Technologies such as Rubrik.

 

What will you bring to the role?  

As this position is a technical support role, you will need to have experience working in a similar role providing 2nd and 3rd line support. You will also need to be able to build great relationships through stakeholder management. 

You will be a collaborative person who enjoys working as part of a team and is able to discuss challenges in a way that helps others to see them, understand them and work through them.  

Some other key skills that you’ll have: 

  • Strong analytical and problem solving skills to resolve issues quickly and make decisions that meet customer objectives. 
  • Multiple years’ experience supporting day-to-day Microsoft Windows Server platforms and products (Windows Server 2012 through to 2019, Active Directory, Exchange 2016/Online), VMWare, Nutanix Products.
  • A passion for IT and learning new technologies.
  • Excellent stakeholder management and communication skills (both verbal and written). 
  • Understanding of ITIL v3 processes and functions.

If this role sounds like what you’re looking for, and you want to be part of an organisation that focuses on our employees’ career progression, while working on interesting and high-profile projects, please apply today  

  

Rewards designed for you   

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll receive a company contribution as well. 

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

 

  #LI-SM1 #LI-Hybrid

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