Client Engagement Manager

vor 4 Wochen

PlanlesOuates GE CH Piaget SA Vollzeit
Postuler »Code de référence:  100313 Client Engagement Manager

Plan-les-Ouates, GE, CH

Permanent      

Depuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d’excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle
dans tout ce qui est rare, précieux et exceptionnel.
Toujours faire mieux que nécessaire  : telle est la devise du fondateur et le principe qui guide aujourd'hui encore l'activité de nos collaborateurs qui, chaque jour, à travers le monde, font grandir Piaget avec passion.

Client Engagement Manager

« Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before

Have you ever thought about becoming a member of the Piaget Family?  

If you are:
 

  • Client culture and results oriented.
  • Creative with a hands-on approach and ownership
  • An entrepreneurial spirit
  • Passionate about luxury retail and high sensitivity to client behaviors

Then you must be the right talent to join our team as Client Engagement Manager

As part of the Global Commercial & Retail department at HQ and reporting to the Head of Client & Omnichannel, you will be responsible for defining and improving the global client engagement strategy at every stage of the customer lifecycle journey. From capturing prospects to conversion as well as retention and reactivation activities.

You will be the main point of contact at HQ for client activation topics across all touchpoints and channels.

In this mission you will be part of the extended commercial team who are collaborating with all the global markets as well as the Piaget HQ departments such as Retail, Marketing, Communication, Business Development and Digital. Furthermore, closely collaborating with various teams at Richemont is essential and part of the scope. 

This exciting role goes beyond the traditional CRM function (relational) and combines topics related to client marketing, customer experience and customer journeys. The goal is, together with the team, to integrate all touchpoints at the front end as well as the backend, building the future of a best-in-class CRM approach at Piaget.

 

You will make an impact by:

  • Creating the vision and driving the development of client acquisition, conversion, retention, and loyalty
  • Defining and driving the client activations (relational & experience paths, seasonal activations...) from targeting to execution
  • Designing end-to-end customer journeys always looking at potential pain points & optimizing the reach and the offline/online collaboration to deliver a seamless & scalable client experience
  • Building a client engagement and elevation platform in line with the new brand image.
  • Building and animating client communities at HQ and Global markets
  • Supporting and driving the markets through the definition and implementation of their client activation strategy (tools, training, change management...)
  • Monitoring markets’ strategies, identifying best practices and providing recommendations
  • Holding monthly touchpoints and being main point of contact
  • Monitoring the overall client performance to get a cohesive and profitable client strategy for the Maison
  • Defining and leading client listening and client knowledge programs for a comprehensive understanding of Piaget clients and prospects
  • Being the Maison project manager for Voice Of the Customer (Medallia)
  • Leading the piloting, optimizing and adoption of the omnichannel services (Retail & Digital, HQ & Markets).
  • Connecting the digital and physical worlds by identifying new opportunities and synergies
  • Leading the planning and design of the various customer touchpoints such as e-mail marketing and contact occasions (journeys) via the customers preferred communication channel (Whatsapp, WeChat,  e-mail, phone, etc.)
  • Building practical tools that will help our sales associates in boutique to serve our customers in the most elevated way.

The exceptional skills we are looking for:

  • You hold a Bachelor’s or master’s degree
  • You are client and business oriented with strong interpersonal/leadership skills.
  • You have 6-10 years’ experience in Client engagement, CRM
  • You have a prior experience in managing CRM within a global organization - preferably in Luxury (retail) industry
  • You are creative, can think out of the box to identify and design opportunities to engage with our clients
  • You are effective in managing projects
  • You have ability to think strategically and solve problems
  • You are fluent in English (any other language is a plus)

Still wondering why you should apply?

  • Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar
  • Your daily activities will be interesting, challenging and diverse
  • We are passionate about developing our people and you will have access to various trainings
  • No day will be like another
     


The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further If you want to become a part of it do not hesitate to apply

Postuler »

  • Client Solutions

    Vor 4 Tagen

    Plan-les-Ouates, Schweiz Richemont Vollzeit

    Client Solutions & Adoption Project Manager at Maison Piaget « Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before!   If you are: Client centric and results oriented Entrepreneur with a hands-on approach Analytical and interesting in...

  • Client Solutions

    Vor 3 Tagen

    Plan-les-Ouates, Schweiz Piaget Vollzeit

    Client Solutions & Adoption Project Manager at Maison Piaget « Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before! If you are: Client centric and results oriented Entrepreneur with a hands-on approach Analytical and interesting in client...

  • Client Solutions

    Vor 3 Tagen

    Plan-les-Ouates, Genf, Schweiz Richemont Vollzeit

    Client Solutions & Adoption Project Manager at Maison Piaget« Always do better than necessary » is not only our founder's motto; it is also the mindset that drives us every day to do what has never been done before If you are: Client centric and results oriented Entrepreneur with a hands-on approach Analytical and interesting in client behaviour Passionate...

  • Expert Engagement Manager

    vor 4 Wochen

    CH-1008 Prilly Visium SA Vollzeit

    Title: Technical Engagement Manager Type: Permanent contract Location: Switzerland (Lausanne or Zurich) About us At Visium, we enable enterprise executives in defining their AI & Data strategy, execute large scale transformations and implement AI across operations, ensuring their organization becomes future-proof. With expertise in strategy, architecture,...

  • CRM Manager

    Vor 6 Tagen

    Plan-les-Ouates, Schweiz Groupe Clarins Vollzeit

    Reporting to the Head of Ecommerce & CRM - Nordics, you will be responsible for growing our direct-to-consumer business in 4 Nordic markets (Sweden, Norway, Denmark and Finland) by increasing the revenues from our own channels. You will be developing customer engagement, loyalty and lifetime value by building our online loyalty program and communicating...

  • CRM Manager

    vor 21 Stunden

    Plan-les-Ouates, Schweiz Groupe Clarins Vollzeit

    Reporting to the Head of Ecommerce & CRM - Nordics, you will be responsible for growing our direct-to-consumer business in 4 Nordic markets (Sweden, Norway, Denmark and Finland) by increasing the revenues from our own channels. You will be developing customer engagement, loyalty and lifetime value by building our online loyalty program and communicating...

  • Responsable D'atelier Service Client

    Vor 2 Tagen

    Plan-les-Ouates, Schweiz Vacheron Constantin Vollzeit

    Code de référence: 91028**Responsable d'Atelier Service Client**: - Plan-les-Ouates, GE, CH- Permanent**Responsable d’Atelier Service Client** Plan-les-Ouates CDI Dans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement...

  • Gestionnaire Service Client

    Vor 2 Tagen

    Plan-les-Ouates, Schweiz Richemont Vollzeit

    Critères de l'offre **L'entreprise**: Richemont Richemont Description du poste Gestionnaire Service Client Plan-les-Ouates CDD 6 mois Dans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement exceptionnels des femmes et des...

  • Gestionnaire Service Client

    Vor 2 Tagen

    Plan-les-Ouates, Schweiz Vacheron Constantin Vollzeit

    Code de référence: 89127**Gestionnaire Service Client (CDD 6 mois)**: - Plan-les-Ouates, GE, CH- Fixed Term**Gestionnaire Service Client** Plan-les-Ouates CDD 6 mois Dans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement...

  • Gestionnaire Service Client

    Vor 2 Tagen

    Plan-les-Ouates, Schweiz Vacheron Constantin Vollzeit

    Code de référence: 89909**Gestionnaire Service Client - CDD 6 mois**: - Plan-les-Ouates, GE, CH- Fixed Term**Gestionnaire Service Client** Plan-les-Ouates CDD 6 mois Dans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement...

  • Client Services Project Manager

    vor 3 Wochen

    Plan-les-Ouates, Genf, Schweiz Richemont Vollzeit

    CONTEXTRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation...

  • Event Project Manager

    Vor 2 Tagen

    Plan-les-Ouates, Schweiz Piaget Vollzeit

    Code de référence: 91943**EVENT PROJECT MANAGER**: - Plan-les-Ouates, GE, CH- PermanentDepuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d’excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle dans tout ce qui est rare, précieux et...

  • Responsable Qualité Clients et Fiabilité

    vor 3 Wochen

    Plan-les-Ouates, Schweiz Piaget Vollzeit

    Responsable Qualité Clients et Fiabilité « Toujours faire mieux que nécessaire » n’est pas seulement notre devise, il s’agit également de la philosophie qui nous pousse chaque jour à réaliser ce qui n’a jamais été fait auparavant ! Avez-vous déjà pensé à rejoindre la famille Piaget ?  Si vous êtes : Passionné par le...

  • Responsable Qualité Clients et Fiabilité

    Vor 6 Tagen

    Plan-les-Ouates, Schweiz Piaget SA Vollzeit

    Postuler »Code de référence: 100523 Responsable Qualité Clients et Fiabilité Plan-les-Ouates, GE, CHPermanent Depuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d’excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle dans tout ce qui est rare,...

  • Responsable Qualité Clients et Fiabilité

    Vor 6 Tagen

    Plan-les-Ouates, Schweiz Richemont Suisse SA Vollzeit

    Code de référence: 100523 Responsable Qualité Clients et Fiabilité Plan-les-Ouates, GE, CH Permanent Depuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d-excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle dans tout ce qui est rare, précieux et...

  • Senior Manager – Audit

    vor 2 Wochen

    Plan-les-Ouates, Schweiz Sigma - Manufacture de talents ® Vollzeit

    On behalf of one of our client, we are currently looking for aSenior Manager – Auditfor its Geneva’s office (Lausanne can be considered). Our client is a growing audit company, with several offices in Switzerland, specialized in audit, accounting and tax, and member of an international network.Responsibilities:Participate in / lead the audit...

  • Senior Manager – Audit

    vor 2 Wochen

    Plan-les-Ouates, Schweiz Sigma - Manufacture de talents ® Vollzeit

    On behalf of one of our client, we are currently looking for aSenior Manager – Auditfor its Geneva’s office (Lausanne can be considered). Our client is a growing audit company, with several offices in Switzerland, specialized in audit, accounting and tax, and member of an international network.Responsibilities:Participate in / lead the audit of the...

  • Senior Manager – Audit

    vor 2 Wochen

    Plan-les-Ouates, Schweiz Sigma - Manufacture de talents ® Vollzeit

    On behalf of one of our client, we are currently looking for aSenior Manager – Auditfor its Geneva’s office (Lausanne can be considered). Our client is a growing audit company, with several offices in Switzerland, specialized in audit, accounting and tax, and member of an international network.Responsibilities:Participate in / lead the audit of the...

  • Responsable Qualité Clients et Fiabilité

    vor 1 Woche

    Plan-les-Ouates, Genf, Schweiz Richemont Vollzeit

    Responsable Qualité Clients et Fiabilité« Toujours faire mieux que nécessaire » n'est pas seulement notre devise, il s'agit également de la philosophie qui nous pousse chaque jour à réaliser ce qui n'a jamais été fait auparavant Avez-vous déjà pensé à rejoindre la famille Piaget ? Si vous êtes :Passionné par le travail en équipe et les...

  • Responsable Qualité Clients et Fiabilité

    Vor 6 Tagen

    Plan-les-Ouates, Schweiz Richemont Vollzeit

    Appuyez sur la touche de tabulation pour sélectionner le lien Passer au contenu. Sélectionnez la fréquence (en jours) de réception d’une alerte: Sélectionnez la fréquence (en jours) de réception d’une alerte: Responsable Qualité Clients et Fiabilité Depuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité...