Customer Experience Expert

Gefunden in: beBee S CH - vor 1 Monat

Lausanne, Schweiz Vaudoise Assurances Vollzeit
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Fondée il y a plus de 125 ans, la Vaudoise est l'un des leaders du marché suisse des assurances. Nos valeurs, notre taille, notre solidité financière et notre indépendance sont des atouts certains pour vous offrir un environnement de travail de première qualité.

Afin de renforcer notre Département Vente & Marketing dont les missions principales sont de développer le portefeuille clients et promouvoir l'offre Vaudoise Assurances, nous recherchons un/e Customer Experience Expert.


Les missions qui vous attendent :

Développer les disciplines de Customer Experience dans toute l'entreprise afin d'améliorer l'expérience clientDévelopper des indicateurs et mesures de l'expérience clientIdentifier, gérer et soutenir les projets/initiatives stratégiques du design et de l'amélioration de l'expérience qui transforment positivement de manière globale l'expérience clientÊtre agent du changement et faire évoluer l'entreprise vers une entreprise centrée sur le client afin de renforcer l'expérience clientPiloter des projets et des initiatives CX stratégiques et transversales à l'aide de méthodes éprouvéesModéliser et garder à jour les différents parcours clients de l'entreprise


Votre profil :

Master ou titre équivalentExpérience d'au minimum 5 ans dans le domaine de l'expérience clientMaitrise des outils tel que le Design Thinking, le Service Blueprint ou encore le Human-centered designLangue maternelle française, bonnes connaissances de l'allemand (B2 minimum) et bonnes connaissances de l'anglais (B2 minimum)


Vous êtes également doté d'une aisance relationnelle, d'une grande orientation client et d'un sens de l'écoute. De plus, vous faites preuve d'un bel esprit d'équipe, d'ouverture d'esprit et d'une bonne capacité de communication. Grâce à votre caractère d'intrapreneur et votre organisation poussée, vous êtes à même de travailler en toute autonomie pour atteindre des objectifs. Proactif, rigoureux et méthodologique, vous vous démarquez notamment par vos capacités d'analyse et de synthèse.

Nous vous offrons :

Un environnement de travail sain dans une entreprise mutualiste labelisée "Meilleur Employeur"Des avantages sociaux multiples, dont la flexibilité dans l'organisation du travailUn travail au sein d'une équipe dynamique et passionnéeDes valeurs humaines centrées sur le bien-être des collaborateurs


Nous nous réjouissons de recevoir votre dossier de candidature complet par voie digitale (avec curriculum vitae, lettre de motivation, copie des certificats de travail et diplômes).

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