Senior IT Service and Support Engineer

vor 3 Wochen

Schweiz Zurich Insurance Group Vollzeit
The Senior IT Service and Support Engineer holds the reins for delivering top-tier IT support to the internal clientele across the organization. This role is fundamental in driving customer experience, expertly managing and resolving the most complex IT issues, and ensuring efficient service delivery. The Senior Engineer manages all technical aspects of internal and external meetings and live events, demonstrating proficiency in related technologies and commitment to customer satisfaction. The holder of this role provides support to our top executives (ExCo), the CEO Office and the Board of Directors for all technical issues.What you will doAct as the subject matter experts in providing top-tier IT support to our internal clientele that spans across the breadth of our Corporate Centre. Resolve intricate IT challenges and service requests, capitalizing on a deep understanding of our product, service, and support policy landscape. diagnosing and troubleshooting multifaceted problems, which necessitates Comprehensive management of the technical side of internal and external meetings and live events, including coordinating and overseeing the technical aspects of advanced live events, demonstrating exceptional professionalism, reliability, and creativity under high-pressure situations. With a keen eye for the latest audio-visual trends, they constantly innovate to elevate our event experiences.Interact with all levels of staff, including ExCo and Board membersBe part of a team responsible for ExCo and Board member support of all technologies and communication during critical incidents. Deliver excellent customer service and treat every customer request, irrespective of the requester's position within the organization, with the same degree of urgency and importance.Manage the incident management process by efficiently handling incoming service requests, consistently meeting or exceeding service level expectations. This diligence helps to drive customer satisfaction by providing precise, articulate information through written and verbal communication channels while maintaining a strong focus on customer needs.Promote a culture of continuous learning and improvement within the team  
What you bringA high degree of technical acumen and experience.Ability to stay abreast on the latest IT trends and enhance team capability through cross-training. In-depth knowledge of: - Windows OS (Windows 11)
 - Mac OS
 - M365 Suite
 - PC\Laptop hardware
 - PC\Laptop peripherals, including printers
 - Mobile devices (iOS, Android)
 - Network infrastructureProficiency in the use and support of diverse meeting technologies, including but not limited to vMix, and extends to managing the hardware and software aspects of advanced meeting rooms.A high level of professionalism and etiquette.Dedication to team success, resilience, and adaptability is pivotal to maintaining our high standards of IT service delivery within the organization.Customer focused with a passion and drive for customer satisfaction and delivering business valuesPassionate and calm way of dealing with VIP incidents / requestsAbility for standby services 7X24 (Platinum User support)Proficiency in English and German requiredAdditional InformationThis role is fully on site at our Quai Zurich campus. We look forward to receiving your online application. Zurich wants to attract the best talent and we acknowledge that talent might not always be available full-time. At Zurich we will consider requests for flexible working. Many of our employees work flexibly in a variety of ways. Please talk to us during the interview about the flexibility you may need.Explore our new Quai Zurich CampusInformation for recruitment agenciesZurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees.Why ZurichAt Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great 
Join us as we constantly explore new ways to protect our customers and the planet.Location(s):  CH - Zürich Remote working: NoSchedule: Full TimeRecruiter name: Grace Cunningham

  • Senior IT Service and Support Engineer

    Vor 5 Tagen

    Schweiz Zurich Insurance Group Vollzeit

    The Senior IT Service and Support Engineer is in charge of providing high-quality IT support to internal clients throughout the organization. This position plays a key role in enhancing customer experience, effectively resolving complex IT issues, and ensuring efficient service delivery. Responsibilities include managing technical aspects of meetings and...

  • Field Service Representative/Engineer

    Vor 5 Tagen

    Schweiz Elliott Turbomachinery AG Vollzeit

    Overview & ResponsibilitiesWe are seeking a motivated Field Service Engineer with experience in turbomachinery maintenance and repair (Steam Turbines, Compressors and Pumps). This role is ideal for a candidate with a background in Mechanical Engineering or a related field who possesses a solid understanding of rotating machinery and basic technical...

  • Senior System Engineer Exchange

    vor 2 Wochen

    Schweiz Oliver James Associates Vollzeit

    Job Title: Senior System Engineer ExchangeJob Type: Full-time (80-100%)Location: Baden, AargauAre you an expert in Microsoft Exchange ready to take on exciting transformation projects? Join this dynamic team and shape the future with them!You will enhance automation, efficiency, and quality. As well as provide 3rd level support in DevOps team, advise...

  • Senior System Engineer Exchange

    Vor 5 Tagen

    Schweiz Oliver James Associates Vollzeit

    Job Title: Senior System Engineer ExchangeJob Type: Full-time %)Location: Baden, AargauAre you an expert in Microsoft Exchange ready to take on exciting transformation projects? Join this dynamic team and shape the future with themYou will enhance automation, efficiency, and quality. As well as provide 3rd level support in DevOps team, advise customers with...

  • Senior VMware System Engineer

    Vor 5 Tagen

    Schweiz Avance Consulting GmbH Vollzeit

    Your roleAs Senior VMware System Engineer at Bank J. Safra Sarasin you are responsible for the operation and engineering of on premise ESXi infrastructure (including HW - servers and storage) and ensure efficient and stable operations.Your responsibilitiesResponsible for the operation, maintenance, and expansion of ESXi systems, as well as their basic...

  • Senior Business Engineer

    Vor 5 Tagen

    Schweiz Source Group International Vollzeit

    Position: Senior Business Engineer - Financial ServicesLocation: Zürich, SwitzerlandSalary: CHF75 per dayTasks:Analysis of technical requirements from portfolio and external asset management customersFocus on user experiencePreparation and implementation of requirementsRequirements:Solid knowledge and experience in the financial services industryExperience...

  • Test Automation Engineer

    vor 1 Monat

    Schweiz Nicoll Curtin Vollzeit

    Test Automation Engineer For our client, we are looking for a dedicated and knowledgeable Test Automation Engineer to join them on a 3 month project (with available extension as well).Client is one of the largest software consulting companies in the world and they are offering consulting services to other companies.Details are available below: Background :...

  • Senior Software Engineer Frontend

    vor 4 Wochen

    Schweiz Dentsply Sirona Switzerland Sàrl Vollzeit

    Requistion ID: [[id]] Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as...

  • Senior Software Engineer Frontend

    vor 3 Wochen

    Schweiz Dentsply Sirona Switzerland Sàrl Vollzeit

    Requistion ID: [[id]] Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as...

  • Senior Software Engineer Frontend

    vor 4 Wochen

    Schweiz Dentsply Sirona Switzerland Sàrl Vollzeit

    Requistion ID: [[id]] Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as...

  • IT System Engineer

    vor 2 Monaten

    Schweiz Oliver James Associates Vollzeit

    Job Title: IT System EngineerJob Type: Full-time (80-100%)Locations: Zurich (Hybrid-working)This opportunity is for a security logistics company which are operating in over 20 countries and offers its customers comprehensive cash handling solutions. You will have the opportunity to witness the growth of the business as it evolves to digital payments. Their...

  • Trade Support Engineer

    vor 3 Wochen

    Schweiz Source Group International Vollzeit

    Posted:4d agoLocation:Zürich, SwitzerlandJob Ref:BH-44687Salary:CHF600 - CHF700 per annumExpiry date:5/31/2024For our customer in the financial services sector we are seeking an Application Developer with excellent skills in Python, SciKit, Pyspark, VBA etc... to produce real time reports in a trade floor environmentThis role requires 3-5 days a week onsite...

  • Trade Support Engineer

    Vor 5 Tagen

    Schweiz Source Group International Vollzeit

    Posted:9d agoLocation:Zürich, SwitzerlandJob Ref:BH-44687Salary:CHF600 CHF700 per annumExpiry date:6/5/2024For our customer in the financial services sector we are seeking an Application Developer with excellent skills in Python, SciKit, Pyspark, VBA etc... to produce real time reports in a trade floor environmentThis role requires 3-5 days a week onsite in...

  • Head Service and Support Operations Europe

    vor 2 Monaten

    Schweiz Tecan Vollzeit

    **Join Tecan! Join the market leader!** **Work in an international and dynamic environment, share our success!** Ever wondered how your skills and unique background could impact the world of tomorrow? Join our European Commercial team in and bring your passion and talent to work. **Head Service and Support Operations Europe - Switzerland...

  • Senior Software Engineer Full Stack

    vor 4 Wochen

    Schweiz Dentsply Sirona Switzerland Sàrl Vollzeit

    Requistion ID: [[id]] Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as...

  • Senior Software Engineer Full Stack

    vor 3 Wochen

    Schweiz Dentsply Sirona Switzerland Sàrl Vollzeit

    Requistion ID: [[id]] Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as...

  • Senior Software Engineer Full Stack

    Vor 5 Tagen

    Schweiz Dentsply Sirona Switzerland Sàrl Vollzeit

    Requistion ID: [[id]] Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as...

  • LCMS Service Engineer

    vor 1 Monat

    Schweiz NonStop Consulting Vollzeit

    LCMS Service Engineer - Exciting Opportunity in SwitzerlandOur client, an international market-leading company based in Switzerland, offers a unique opportunity for a talented professional to work with industry-leading products and become the expert that clients rely on. With a track record of successful projects and a commitment to excellence, our client...

  • Head Service and Support Operations Europe

    Vor 5 Tagen

    Schweiz Tecan Vollzeit

    Join Tecan Join the market leaderWork in an international and dynamic environment, share our successEver wondered how your skills and unique background could impact the world of tomorrow? Join our European Commercial team in and bring your passion and talent to work.Head Service and Support Operations Europe - Switzerland 100%Männedorf, ZurichYour...

  • Senior Software Engineer Backend

    vor 4 Wochen

    Schweiz Dentsply Sirona Switzerland Sàrl Vollzeit

    Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable...