Clienteling Intern

HAVE YOU EVER WONDERED WHAT IS LIKE TO BE PART OF THE CARTIER FAMILY?

A UNIQUE EXPERIENCE IN CLIENTELING IS WAITING FOR YOU IN OUR SWISS OFFICE

WE WELCOME

Passionate and enthusiastic students curious about participating in the day-to-day office projects of high-end luxury brands in the jewelry, timepiece & accessories industries for 6 to 12 months internship starting in December .

YOU WILL BE

immersed in our organization and Swiss culture, as well as involved in a full range of activity at Cartier.

As a member of the Client Experience & Programming Team, you will assist the Clienteling Project Manager in implementing the local clienteling strategy of Cartier Switzerland, with the objective to increase Clients’ acquisition, satisfaction & loyalty, within an omnichannel environment.

You will coordinate CRM gifts, managing stock levels and overseeing shipments to boutiques, ensuring accuracy, timely deliver, and efficient management of resources.

You will create and deploy both online and offline clienteling campaigns, in collaboration with regional teams, measure their impact and provide recommendations for the future.

You will ensure the enrichment, growth, and integrity of the client database by managing action plans and identifying clients and prospects opportunities.

You will follow-up and analyze the results of the clienteling activations and the in-boutique experiences, with a strong focus on Return on Investment. You will be involved in updating client data analysis and insights to report to the Client Experience Team, management and boutiques.

YOU ARE

Master’s degree in Business, Luxury or Computer Science and available to start in December  .

Business fluent English and French skills are required , German is a plus.

Prior hands-on experience preferred in the luxury industry, with great attention to details and sensitivity to client needs & aspirations.

Strong analytical skills, experience with data management and familiarity with Salesforce, Looker, Power BI and HTML .

You have a good knowledge of Excel, PowerPoint and general affinity with systems.

Responsible and dependable with the ability to adapt quickly to new environments.

A proactive individual who is comfortable working autonomously, while also being a valuable team player working collaboratively with cross-functional departments.

WE OFFER

All of our interns have a key role in our day-to-day business success. Moreover, the close collaboration with an engaged and dedicated team is there to support you to succeed in this challenging and exciting role. During your time with us, you will get familiar with our know-how and gain practical insights into different business areas. Best of all, you will grow in a stimulating environment with excellent working conditions and attractive benefits

APPLY NOW

We look forward to hearing from you and welcoming you to the Cartier family