PhD Positions on the Application of Generative AI in Customer Service

vor 3 Wochen


Zürich, Schweiz Department of Management, Technology, and Economics Vollzeit

Job description

Selected candidates will engage in groundbreaking research, contributing to publications in top-tier journals. Responsibilities include handling generative chatbot models, analyzing customer interaction data, and exploring innovative chatbot applications in customer service. Additionally, PhD students will assist in teaching and administrative duties, enriching their academic and professional skills.

Your profile

Educational Background: Applicants must possess a Master of Science (MSc), Master of Arts (MA), or Master of Philosophy (MPhil) degree in business administration, computer science, or related fields. This includes, but is not limited to, psychology, mathematics, engineering, physics, or statistics. Geographical Eligibility: We are seeking candidates who are currently residing in Europe. Research Interest: A keen interest in experimental research is vital. Organizational Skills: Candidates should exhibit excellent organizational skills, including the ability to manage and prioritize multiple tasks effectively. Communication Proficiency: Strong communication and writing skills in English are required, enabling effective collaboration and the preparation of scientific publications and reports. Language Requirement: Fluency in both spoken and written English is mandatory. Personal Attributes: The ideal candidate will take initiative, be results-oriented, organized, and demonstrate creativity in problem-solving.

Applications from members of underrepresented groups in academia are specifically encouraged.



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