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Customer Service Assistant
vor 1 Monat
Au sein du Département Commercial, et de l’équipe Client Expérience and Programming, vous accompagnerez la Client Services & Care Project Manager dans la mise en place et le pilotage des opérations Care Services sur le Marché Suisse.
COMMENT ALLEZ-VOUS FAIRE LA DIFFERENCE ?
En tant que Customer Service Assistant vous aurez les responsabilités suivantes:
Soutien opérationnel du CSÊtre en support des Boutiques et des Partenaires concernant les réparations en cours et les cas potentiellement litigieux
Coordonner la communication entre les points de vente, la Plateforme et les Manufactures
Être le contact privilégié des points de vente concernant les procédures Care Services
S’assurer du fonctionnement et de la bonne gestion des outils en Boutique
Soutenir les Boutiques sur les Services immédiats
Déploiement et suivi des Plans de fidélisation CAREAccompagner nos points de vente sur le projet Cartier CARE, de la communication aux Clients au fonctionnement du programme
Assurer le déploiement des Plans de Service au sein de la filiale, en collaboration avec nos points de vente, et analyser les résultats
Répondre aux demandes des Boutiques concernant le Baromètre de satisfaction et les soutenir dans l’optimisation de l’outil
Développer l’utilisation des Montres de Courtoisie au sein des Equipes en Boutique
Participation aux différents projets CSÊtre un relai d’information auprès des parties prenantes (Boutiques, Partenaires, Filiale, Manufactures & HQ)
Participer aux présentations et au développement des outils relatifs à ces projets
Mettre en œuvre des formations pour contribuer au succès des projets et assurer leur suivi
Gestion des demandes extérieuresRépondre aux demandes de la Police ou de toute autre institution légale
Etablir des attestations de valeur lorsque demandé par un Client
QUELLES SONT LES CLES DE VOTRE REUSSITE AU SEIN DE NOTRE MAISON?
Aptitude à travailler en multi-projets : rigueur, organisation et sens des priorités
Orientation Clients
Soucis du détail
Autonomie
Bon sens relationnel
Français et Anglais courant, l'Allemand est un plus
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