Customer Service Assistant

vor 1 Monat


Geneva, Schweiz Cartier Vollzeit
CONTEXT E

Au sein du Département Commercial, et de l’équipe Client Expérience and Programming, vous accompagnerez la Client Services & Care Project Manager dans la mise en place et le pilotage des opérations Care Services sur le Marché Suisse.

COMMENT ALLEZ-VOUS FAIRE LA DIFFERENCE ?

En tant que Customer Service Assistant vous aurez les responsabilités suivantes:

Soutien opérationnel du CS

Être en support des Boutiques et des Partenaires concernant les réparations en cours et les cas potentiellement litigieux

Coordonner la communication entre les points de vente, la Plateforme et les Manufactures

Être le contact privilégié des points de vente concernant les procédures Care Services

S’assurer du fonctionnement et de la bonne gestion des outils en Boutique

Soutenir les Boutiques sur les Services immédiats

Déploiement et suivi des Plans de fidélisation CARE

Accompagner nos points de vente sur le projet Cartier CARE, de la communication aux Clients au fonctionnement du programme

Assurer le déploiement des Plans de Service au sein de la filiale, en collaboration avec nos points de vente, et analyser les résultats

Répondre aux demandes des Boutiques concernant le Baromètre de satisfaction et les soutenir dans l’optimisation de l’outil

Développer l’utilisation des Montres de Courtoisie au sein des Equipes en Boutique

Participation aux différents projets CS

Être un relai d’information auprès des parties prenantes (Boutiques, Partenaires, Filiale, Manufactures & HQ)

Participer aux présentations et au développement des outils relatifs à ces projets

Mettre en œuvre des formations pour contribuer au succès des projets et assurer leur suivi

Gestion des demandes extérieures

Répondre aux demandes de la Police ou de toute autre institution légale

Etablir des attestations de valeur lorsque demandé par un Client

QUELLES SONT LES CLES DE VOTRE REUSSITE AU SEIN DE NOTRE MAISON?

Aptitude à travailler en multi-projets : rigueur, organisation et sens des priorités

Orientation Clients

Soucis du détail

Autonomie

Bon sens relationnel

Français et Anglais courant, l'Allemand est un plus



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