Software Engineer

vor 4 Wochen

YverdonlesBains, Schweiz Ecorobotix SA Vollzeit

Our mission is to revolutionize agriculture through precise and reliable robotic solutions, that make farmers' lives easier, and promote sustainable and ethical farming practices. As a Certified B Corporation® company, we are committed to high standards of performance, accountability, and transparency in all facets of our operations.

To support our customers in their usage, our After-Sales team is looking for a:

Software Engineer (Customer Support)

As an After-Sales Automation Technician or After-Sales Engineer at Ecorobotix, you will be a strategic communication point between our clients and our R&D teams. Our clients will need all your attention, and we’ll rely on you to give us some field feedback. If you're a master at log analysis and troubleshooting then this position is for you.

 

Your key missions :

  • Deliver a world-class after-sales Level 3 support experience to our customers
  • Develop and manage long-lasting relationships with distributors and customers
  • Ensure diagnosis and technical support over diverse areas of expertise: control software, hardware, and field applications
  • Collaborate with other departments to ensure continuous improvement of our products, services, and workflows
  • Assist in putting together support and troubleshooting technical documentation for both internal and external use
  • Perform occasional customer on-site repairs

 

Your experience and qualifications :

  • 3-5 years of hands-on experience in software development and logfiles analysis
  • C1 level in German, B2 in English, French is a plus
  • Certified automation technician or engineer, or equivalent
  • Any knowledge of agricultural equipment and practices is a plus

 

Your assets :

  • You have excellent communication skills, both oral and written
  • A high degree of independence, reliability, and spirit of initiative
  • You are a dedicated person with systematic, goal-oriented working methods
  • Handling multiple projects simultaneously and meeting deadlines doesn’t scare you
  • You’re curious and love to tinker with all things electronics and/or mechanics
  • You are aware of environmental issues

 

So, if you think you’d be a good fit for this position, do apply

 

Work conditions :

  • Occupancy: Higher workload during summer, lower workload during winter
  • 2 days per week of home office
  • Avdantageous Pension Fund plan
  • Participation to public transport expenses
  • Monthly company events (e.g breakfast)

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