Event Registration Specialist Global Programming Group

vor 4 Monaten

Geneva, Schweiz World Economic Forum Vollzeit

The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business, and other leaders of society to shape global, regional and industry agendas.

Why we are recruiting

The World Economic Forum provides its stakeholders with a platform to engage with the Forum, each other, and the public through in-person and virtual meetings. The Global Programming Group is the central team responsible for stewardship of the Forum’s world-class events and dedicated to providing consistent events architecture and services to support the Forum’s value proposition and impact agenda. It achieves this by shaping the Forum’s major events in the service of impact by embedding cutting edge intelligence, delivering novel interaction and experiences, and developing design frameworks and tools that support the Forum’s impact objectives.

Reporting Lines & Interactions

The Event Registration Specialist will report to the Head of Event Technology within the Global Programming Group and will work closely with Digital Success and IT teams, as well as other staff across the Group and the broader institution. Key operational collaborators will span platform, business, government, marketing, media, security, IT, live production, legal, and digital teams.

Breakdown of main responsibilities

70% Coordination and administrative support

15% Project management

15% Events planning and logistics

The successful candidate will be assessed on

Coordinating participant relations with Account Managers and internal teams for major Forum virtual and in person meetings: external and internal queries on event invitation and registration processes

Managing various mailboxes daily, including information requests, registration validation and processing registrations

Issuing event participation invoices and related support

Producing and distribute Forum security badges for meetings

Interacting with various stakeholders and manage preparations and delivery of registration and participant services for events.

Collaborate with Forum teams to accelerate the adoption of virtual tools for events, including expressing requirements, coordinating with engineering teams, delivering trainings, and outlining best practices.

Provide consultation and training to colleagues on available technology and best practices for access control, registration, and event delivery.

Providing administrative support (data updates, documentation creation and updating)

Assisting with the Forum’s database transformation, incorporation of new processes and improvements and managing related projects.

Preferred Requirements and Experience

University undergraduate degree in business, media, communications, event management, hospitality, or other relevant fields.

One to three years of relevant professional experience, in the event, hospitality or other service industry

Proven experience thriving in a multicultural work setting that is highly collaborative, and as unpredictable as it is exciting; flexibility and the ability to work under pressure and embrace ambiguity is a must.

Problem-solving and proactive mindset: no task is too big or too small.

Excellent project management, coordination, and organizational skills.

Quality orientated. Experience in data entry/quality control would be a plus

Preferred in-depth familiarity with Salesforce or similar CRM tools

Experience in training and support for digital products

Fluency in English, with excellent written, digital and verbal communication skills; knowledge of other languages would be an asset.

Willing to travel to meetings up to 25% of the year

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change

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