IT Supporter – First Level

Vor 3 Tagen

Allschwil, Schweiz Basilea Vollzeit

We are looking for...

.....a highly motivated IT Supporter  for our IT department.

Your tasks

Provide first level support to the business
Manage IT requests via ticketing system Prepare, install and support user workplace Provide support for Basilea applications (e.g. Windows, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive) Support technical needs for events and conferencing systems (e.g. AGM, internal meetings, Audits, Investor Relations presentations) Write user documentation, e.g. manuals or documentation for internal applications Mobile devises and services support   Manage user accounts
Perform on- and offboarding service (e.g. user creation and termination, user introduction and on-going trainings)   Manage requests to partner for support activities
Coordinate and control the intervention of external partners like for user workplace, departmental printer, conferencing systems Purchase IT supplies and hardware (like desktops, laptops, screens) according to the purchasing process   Contribute for support process improvement
Make proposals to improve availability, efficiency and performance of the support process Evaluation and testing for new software and hardware Close collaboration with team leader IT Business Partner

Your profile

Bachelor's degree in information technology and Microsoft certified Minimum of 3 years of professional experience as 1st level supporter, a sound experience in 2nd level support would be beneficial Proficiency in M365, Windows 11 (min. Windows 10) and additional M365 applications Good understanding of GxP principles and practices; experience in pharma industry would be an asset Excellent English and German verbal and written communication skills to interact with users and team members effectively Strong customer service orientation with the ability to handle difficult situations and provide a positive user experience

Why us?

Basilea is committed to putting people first. In addition to competitive remuneration, we offer the opportunity to work on inspiring, cross-functional projects in an engaging working environment. We strongly believe that every employee can make an impact and is vital to our success. 
If you wish to become part of a company that strives to make a difference to the lives of patients worldwide, we are looking forward to receiving your application via our career's portal. 
Additional information can be found on our website .

About us

Basilea is a commercial-stage biopharmaceutical company founded in 2000 and headquartered in Switzerland. Basilea has about 150 employees. We are committed to discovering, developing and commercializing innovative drugs to meet the needs of patients with severe bacterial or fungal infections. We have successfully launched two hospital brands, Cresemba for the treatment of invasive fungal infections and Zevtera for the treatment of bacterial infections. In addition, we have preclinical anti-infective assets in our portfolio. Basilea is listed on the SIX Swiss Exchange (SIX: BSLN).

  • IT Supporter

    Vor 3 Tagen

    Allschwil, Schweiz Basilea Pharmaceutica AG, Allschwil Vollzeit

    .....a highly motivated IT Supporter for our IT department. Provide first level support to the business Manage IT requests via ticketing system Prepare, install and support user workplace Provide support for Basilea applications (e.g. Windows, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive) Support technical needs for events and...

  • IT Supporter

    Vor 2 Tagen

    Allschwil, Basel-Land, Schweiz Basilea Pharmaceutica AG, Allschwil Vollzeit

    .....a highly motivated IT Supporter for our IT department. Provide first level support to the businessManage IT requests via ticketing system Prepare, install and support user workplace Provide support for Basilea applications (e.g. Windows, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive) Support technical needs for events and conferencing systems...

  • IT Supporter

    vor 2 Wochen

    Allschwil, Basel-Land, Schweiz bruederlinpartner Vollzeit

    Sie möchten Ihre Expertise im Bereich IT Supporter gezielt in einer neuen beruflichen Herausforderung unter Beweis stellen? Sie suchen einen Partner für Ihren nächsten Karriereschritt, der nebst den nötigen Fachkenntnissen auch Zeit für Ihre Jobsuche mitbringt?Dann gehen Sie mit uns den nächsten Schritt TIS- bringt als spezialisierte Personalberatung...

  • IT Trainee

    vor 2 Wochen

    Allschwil, Basel-Land, Schweiz Sulzer Vollzeit

    GF_IT-E123 IT Trainee (m/w) - Part Time 80% - Allschwil, Switzerland Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for an IT Trainee (m/w) to join our GF_IT team in...

  • IT Trainee

    vor 4 Wochen

    Allschwil, Schweiz Sulzer Vollzeit

    GF_IT-E123 IT Trainee (m/w) - Part Time 80% - Allschwil, Switzerland Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.  We are looking for an IT Trainee (m/w) to join our GF_IT team in...

  • Desktop Support L1

    Vor 4 Tagen

    Allschwil, Schweiz Iron Systems Vollzeit

    **Date Posted**: - 2/12/2024 **Job Function**: - IT Support **Location**: - Allschwil - CHE **Offered Salary**: - Competitive **Minimum Experience 1-3 Years of Field Services Technician** As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the...

  • Desktop Support

    vor 2 Wochen

    Allschwil, Basel-Land, Schweiz Iron Systems Vollzeit

    Minimum Experience 1-3 Years of Field Services Technician As an on-site Support Technician, I have experience in service delivery and end-user hardware and software Configuration troubleshooting, providing quality services to end users, which includes the following key roles and responsibilities, but not limited to: Provide customer facing end-user...

  • Desktop Support

    vor 4 Wochen

    Allschwil, Schweiz Iron Systems Vollzeit

    Minimum Experience 1-3 Years of Field Services Technician As an on-site Support Technician, I have experience in service delivery and end-user hardware and software Configuration troubleshooting, providing quality services to end users, which includes the following key roles and responsibilities, but not limited to: Provide customer facing end-user...

  • Ict Supporter

    vor 3 Wochen

    Allschwil, Schweiz SKAN AG Vollzeit

    Founded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. Overview Technology meets customer service: In this critical...

  • Desktop Support L1

    vor 2 Wochen

    Allschwil, Basel-Land, Schweiz Iron Systems Vollzeit

    Date Posted: 6/1/2023Job Function: IT SupportLocation: Allschwil CHEOffered Salary: CompetitiveMinimum Experience 1-3 Years of Field Services TechnicianAs an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key...

  • Praktikant Als Ict-Fachmann/frau

    vor 1 Woche

    Allschwil, Schweiz Sulzer AG Vollzeit

    In dieser abwechslungsreichen Aufgabe unterstützen Sie Sulzer-Mitarbeitende bei Anfragen hinsichtlich IT-Störungen sowie sonstiger IT-Anliegen unter Zuhilfenahme moderner IT-Werkzeuge vor Ort sowie über Remote-Verbindungen. Dies beinhaltet im Alltag unter anderem:  Installation und Konfiguration von Endgeräten Entgegennehmen, Analysieren und Bearbeiten...

  • Praktikant als ICT-Fachmann/frau

    vor 4 Wochen

    Allschwil, Schweiz Sulzer AG Vollzeit

    In dieser abwechslungsreichen Aufgabe unterstützen Sie Sulzer-Mitarbeitende bei Anfragen hinsichtlich IT-Störungen sowie sonstiger IT-Anliegen unter Zuhilfenahme moderner IT-Werkzeuge vor Ort sowie über Remote-Verbindungen. Dies beinhaltet im Alltag unter anderem:  Installation und Konfiguration von Endgeräten Entgegennehmen, Analysieren und Bearbeiten...

  • Praktikant Als Ict-Fachmann/frau

    vor 4 Wochen

    Allschwil, Schweiz Sulzer AG Vollzeit

    In dieser abwechslungsreichen Aufgabe unterstützen Sie Sulzer-Mitarbeitende bei Anfragen hinsichtlich IT-Störungen sowie sonstiger IT-Anliegen unter Zuhilfenahme moderner IT-Werkzeuge vor Ort sowie über Remote-Verbindungen. Dies beinhaltet im Alltag unter anderem:  Installation und Konfiguration von Endgeräten Entgegennehmen, Analysieren und Bearbeiten...

  • Praktikant Als Ict-fachmann/frau

    vor 4 Wochen

    Allschwil, Schweiz Sulzer Vollzeit

    Praktikant als ICT-Fachmann/frau (m/w) - Teilzeit 80% - Allschwil, Switzerland Treten Sie unserem IT Team innerhalb der Group Functions Division in Switzerland als Praktikant als ICT-Fachmann/frau (m/w) bei und bringen Sie unsere IT Abteilung auf das nächste Level. **Ihre Hauptaufgaben und Verantwortlichkeiten**: In dieser abwechslungsreichen Aufgabe...

  • Praktikant als ICT-Fachmann/frau

    vor 2 Wochen

    Allschwil, Basel-Land, Schweiz Sulzer AG Vollzeit

    In this dynamic role, you will be assisting Sulzer employees with IT issues and other IT matters using cutting-edge IT tools both on-site and via remote connections. Your daily tasks will include:Installing and configuring end devicesReceiving, analyzing, and handling incident reports and service requests in 2nd Level Support using common IT tools (e.g....

  • Praktikant Als Ict-fachmann/frau

    vor 2 Wochen

    Allschwil, Basel-Land, Schweiz Sulzer Vollzeit

    Praktikant als ICT-Fachmann/frau (m/w) - Teilzeit 80% - Allschwil, SwitzerlandTreten Sie unserem IT Team innerhalb der Group Functions Division in Switzerland als Praktikant als ICT-Fachmann/frau (m/w) bei und bringen Sie unsere IT Abteilung auf das nächste Level.**Ihre Hauptaufgaben und Verantwortlichkeiten**:In dieser abwechslungsreichen Aufgabe...

  • Praktikant als ICT-Fachmann/frau

    vor 2 Wochen

    Allschwil, Basel-Land, Schweiz Sulzer Vollzeit

    Praktikant als ICT-Fachmann/frau (m/w) - Teilzeit 80% - Allschwil, Switzerland Treten Sie unserem GF_IT Team innerhalb der Group Functions Division in Switzerland als Praktikant als ICT-Fachmann/frau (m/w) bei und bringen Sie unsere IT Abteilung auf das nächste Level. Ihre Hauptaufgaben und Verantwortlichkeiten: In dieser abwechslungsreichen Aufgabe...

  • Praktikant als ICT-Fachmann/frau

    vor 4 Wochen

    Allschwil, Schweiz Sulzer Vollzeit

    Praktikant als ICT-Fachmann/frau (m/w) - Teilzeit 80% - Allschwil, Switzerland Treten Sie unserem GF_IT Team innerhalb der Group Functions Division in Switzerland als Praktikant als ICT-Fachmann/frau (m/w) bei und bringen Sie unsere IT Abteilung auf das nächste Level. Ihre Hauptaufgaben und Verantwortlichkeiten: In dieser...

  • Project Support Associate

    vor 3 Wochen

    Allschwil, Schweiz Thermo Fisher Scientific Vollzeit

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories,...

  • Project Support Associate/coordinator

    vor 3 Wochen

    Allschwil, Schweiz Thermo Fisher Scientific Vollzeit

    **Work Schedule** Other **Environmental Conditions** Office Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated...