Ict Supporter

Founded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories.

Overview

Technology meets customer service: In this critical role, you will be the first point of contact for our internal users seeking technical support and advice. With your expertise and commitment, you will ensure that our customers always have the best possible experience. We offer you the unique opportunity to work in a global, diverse and dynamic environment. Become part of a motivated team that lives innovation and service excellence.

**Responsibilities**:

- User support including user training
- Support in analyzing & resolving faults
- Installation and support of user workstations including mobile devices
- Application of ITIL processes according to SKAN specifications (ticketing tool, inventory, etc.)
- Support and maintenance of peripheral devices, including the printer infrastructure
- Participation in ICT projects
- Organizing and conducting user training for new SKAN employees

Hardskills
- Education as an IT specialist for system integration or comparable qualification, as well as at least 3 years of professional experience
- ITIL knowhow (incident, problem, change management), certification is an advantage
- Service desk and technical support experience
- Data backup and restore (Veeam)
- Very good knowledge of hardware / peripherals
- Basic knowledge of network and security
- Experience in Atlassian Jira Suite is an advantage
- Microsoft knowledge in the areas of Windows 10, Office 365 as well as software distribution and user administration
- Very good knowledge of German and English

Softskills
- You are a team player with a structured and conscientious working style
- High hands-on mentality and independent way of working

We offer you
- An open and collegial corporate culture
- Freedom for ideas
- Participation in sports and leisure activities
- Promotion through further training, especially at our SKAN Academy
- Intensive and job-oriented introduction
- Short decision-making paths and flat hierarchies
- Open communication policy
- 5 weeks holidays and the possibility of further holidays

For questions please contact Andrea Scheurmann.