Junior Ticketing Consultant- German Speaking

THE JOB

As a Junior Ticketing Consultant, you will play a crucial role in providing operational ticketing services throughout the entire event lifecycle for our key promoter accounts. This position requires a service-oriented individual with strong organizational skills and a passion for the events industry. You will be responsible for creating and managing events in our ticketing systems, providing first-line support to our key accounts, and maintaining excellent customer relationships through individualized support. This is an exciting opportunity to work in a dynamic and professional environment, contributing to the success of high-profile events.

Currently, the division is experiencing significant growth, making it an exciting time to join our team and contribute to our continued success.

WHAT YOU WILL BE DOING

Manage operational ticketing services for the entire event lifecycle for assigned promoter key accounts. Create and administer events in our ticketing systems. Serve as the first ticketing support contact for a selection of key accounts. Build and maintain excellent customer relationships through individualized client support. Provide on-site support at events and application support for business partners outside of regular business hours (on-call service). Collaborate with internal teams to ensure smooth ticketing operations and client satisfaction. Troubleshoot and resolve ticketing issues in a timely manner. Maintain accurate records and documentation for all ticketing activities. Assist in the development and implementation of ticketing policies and procedures. Stay updated with industry trends and best practices in ticketing and event management.

WHAT YOU NEED TO KNOWN (or TECHNICAL SKILLS)

Service-oriented with strong organizational and communication skills. IT affinity and proficiency in using ticketing systems. Experience in ticketing and at the box office is an advantage. Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce. Experience in the event industry is an advantage. Fluent in German and English; proficiency in French and Italian is a plus. Willingness to travel. Completed commercial vocational training with at least 2 years of experience.

YOU (BEHAVIOURAL SKILLS)

Demonstrates reliability and commitment to delivering high-quality service. Works collaboratively with team members and other departments. Maintains integrity and ethical standards in all interactions. Embraces diversity and promotes an inclusive work environment. Shows flexibility and adaptability in a dynamic work environment.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid

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