Customer Success Manager
vor 2 Wochen
The Legartis Customer Success Team is growing
Welcome to the future of law Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world together
We are Legartis, a legal tech startup paving the way for the next era of legal innovation by revolutionizing contract review and analysis with the help of artificial intelligence. As our Customer Success Manager, you will report directly to our CRO and play a pivotal role in driving our customer's success. We are seeking someone with hands-on experience in customer success and an entrepreneurial mindset with a “can do”-mentality. You will have the opportunity to shape the future of our SaaS solution, leveraging your expertise to build great customer relations and contribute directly to our revenue goals.Our team comprises of brilliant legal minds, data scientists, engineers, sales and marketing professionals eager to work with you. We are a team of highly motivated employees who work closely together and live a collegial culture of experimentation, trust, and transparency. Working at Legartis should be fulfilling and fun.
Does that sound like the right place to you? Then, click on the link below to send us your CV. Are you uncertain if you should apply because your experiences do not exactly match our requirements? Let that not stop you Instead, be bold, be curious and tell us why you think you can do the job anywayYour mission
Our Customer Success Manager is the primary link between Legartis and our most important clients. In this role, you will help our strategic customers leverage the Legartis platform to improve legal processes, guide them toward achieving their strategic goals, and assist in reaching their business objectives. Our commitment is to our customers.
- Adopting the Legartis platform will enable legal teams to enhance their legal operations and achieve business goals. You will help them achieve those.
- Foster contract renewal growth, increase platform engagement, enhance customer satisfaction, and develop advocates for Legartis to broaden relationships and uncover new opportunities.
- Act as the client's voice within Legartis, advocating for your client's needs with our professional/managed services, support, product management, and leadership teams. You orchestrate client success throughout every phase of the post-sales journey.
- Maintain customer relationships and be the bridge to internal stakeholders to deliver impactful solutions.
- Monitor and manage key performance indicators (KPIs) and realize value through coordinated succession planning to guarantee exceptional and predictable business outcomes.
- Assess risk forecasts based on product engagement, manage renewal processes, and identify upsell and cross-sell opportunities within your client portfolio in collaboration with Sales Account Executives– all while aiming for the targeted renewal rate and net revenue expansion within your clients.
- Utilize your knowledge of the Legartis platform and industry best practices to devise and propose strategic solutions that ensure clients meet their objectives through effective product use and offer top-tier consultative support.
- Manage a POD of internal resources to develop valuable platform use cases for our clients.
- You have a track record in a SaaS company in Customer Success, Account Management, or Strategic Consulting, particularly with legal teams, legal operations, or legal tech.
- You possess prior knowledge of, or are eager to learn about, LegalTech, Contract Lifecycle Management (CLM), and related technologies. Experience with multi-product platform technologies is a plus.
- You are comfortable preparing and presenting executive business reviews (EBRs) to senior executives, aligning delivered value with top-level business goals and mutual growth strategies.
- You are experienced in managing customer renewal cycles and are skilled in negotiating renewals to achieve net dollar expansion.
- You are familiar with Customer Success platforms (e.g. Startdeliver), CRM software (preferably Salesforce or Hubspot), Microsoft Applications/Google Suite (PowerPoint, Excel, Teams), and Forecasting Tools.
- Your verbal and written communication skills in German and English are exceptional.
- You are driven to continually enhance Customer Success across Legartis by fostering a company-wide culture of customer success and delight (spanning Marketing, Product, Sales, Finance, and Executive teams).
- Work with a talented and dedicated team of professionals;
- Shape an industry: Legal tech is still at an early stage. Together with Legartis, you can shape a new fast-growing industry;
- If you live outside of Switzerland, you can work 100% remotely;
- 100% position in an agile startup with the opportunity to grow with the company;
- 5 weeks of holidays with the possibility to take 2 weeks unpaid leave;
- A diverse and talented international team with flat hierarchies;
- Great opportunities to make an impact and grow professionally;
- Centrally located office in the heart of Zurich;
- Hybrid work model;
- Regular team events such as apéros, lunches, restaurant testing or hikes.
Mutual respect and transparency are two core values of Legartis that will shine throughout the whole hiring process.
- Learn each other's expectations: Chat with Legartis HR and the hiring manager to get an understanding of Legartis and the role you are interested in. We, in turn, want to get to know you and your expectations of your next challenge.
- Demonstrate your abilities: complete challenges at the crossroads between customer success, sales and services.
- Get to know the team in the Zurich office and have a final chat with the CEO.
- Make a decision: Shortly after the final interview, we’ll let you know whether we’d like you to join the team.
We are Legartis, a LegalTech startup that changes the way contracts are analyzed today. Our SaaS solution uses AI to review contracts, just like a professional does, but a lot faster. We are a growing and ambitious team determined to eliminate repetitive work from the lives of our users. Since our incorporation in 2017, we have won various awards such as the Swiss Fintech Awards, were listed as a Top100 startup in Switzerland or named by Forbes as one of the best AI startups in the DACH region.
-
Customer Success Manager
vor 2 Wochen
Zürich, Zürich, Schweiz Legartis Technology AG VollzeitThe Legartis Customer Success Team is growingWelcome to the future of law Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world togetherWe...
-
Senior Customer Success Manager
vor 1 Monat
Zürich, Zürich, Schweiz DSwiss AG VollzeitSenior Customer Success Manager 2023 by DSwiss AGBadenerstrasse 329, 8003 Zurich, Switzerland
-
Senior Customer Success Manager
vor 2 Monaten
CH-8003 Zürich DSwiss AG VollzeitSenior Customer Success Manager ©2023 by DSwiss AGBadenerstrasse 329, 8003 Zurich, Switzerland
-
Customer Success Manager
Vor 4 Tagen
Zürich, Schweiz LanguageWire VollzeitAre you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, an international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy,...
-
Customer Success Manager
Vor 5 Tagen
Zürich, Zürich, Schweiz Legartis Technology AG Vollzeit100%, Festanstellung, Schweiz (hybrid) oder Deutschland (remote)Willkommen in der Zukunft des Rechts Suchst Du als Customer Success Spezialist:in eine neue Herausforderung? Hast Du eine unerschütterliche Neugier für innovative Technologien? Möchtest Du Teil eines brillanten Teams werden? Dann lass uns gemeinsam die Rechtswelt erobernWir sind Legartis, ein...
-
Customer Success Manager
vor 2 Wochen
Zürich, Schweiz GreenTime SA VollzeitGreenTime is a young FoodTech company offering employee catering via smart fridges in all over Switzerland. Our fridges are restocked daily with fresh meals, snacks and drinks (cafeterias 2.0). Our team of dedicated chefs makes sure that the food we offer is always fresh, tasty and cooked with love. As the second largest provider of fresh food via smart...
-
Customer Success Manager
vor 2 Wochen
Zürich, Schweiz GreenTime SA VollzeitGreenTime is a young FoodTech company offering employee catering via smart fridges in all over Switzerland. Our fridges are restocked daily with fresh meals, snacks and drinks (cafeterias 2.0). Our team of dedicated chefs makes sure that the food we offer is always fresh, tasty and cooked with love. As the second largest provider of fresh food via smart...
-
Customer Success Manager
vor 2 Wochen
Zürich, Schweiz GreenTime SA VollzeitGreenTime is a young FoodTech company offering employee catering via smart fridges in all over Switzerland. Our fridges are restocked daily with fresh meals, snacks and drinks (cafeterias 2.0). Our team of dedicated chefs makes sure that the food we offer is always fresh, tasty and cooked with love. As the second largest provider of fresh food via smart...
-
Customer Success Manager
vor 4 Wochen
Zürich, Schweiz Leva Capital Partners AG VollzeitCustomer Sucess Manager (80-100%, as of July 2024) LEVA is building a cutting-edge software ecosystem for private markets, integrating essential services such as legal, financial, and tax accounting within a single operating system. Our mission is to improve the efficiency of the private markets which have not experienced innovation in the past 30 years...
-
Customer Success Manager
Vor 5 Tagen
Zürich, Schweiz Sherpany VollzeitWir sind - ein junges und mehrfach Tech-Unternehmen mit Hauptsitz in Zürich. Mit unserer Cloud/SaaS-Lösung digitalisieren wir das Sitzungsmanagement und erleichtern damit die Entscheidungsprozesse von Führungsgremien in ganz Europa. Durch unser in-house entwickeltes System verwandeln wir Meetings von Zeitverschwendern in Wertschöpfer. Zu unseren...
-
Customer Success
Vor 4 Tagen
Zürich, Zürich, Schweiz Avantec AG VollzeitFür den Ausbau unseres Geschäfts in Deutschland suchen wir per sofort oder nach Vereinbarung eine:n Customer Success & Adoption Manager/Sales Engineer %) mit initialem Fokus auf die Zscaler Zero-Trust SASE-Plattform.Bist Du smart, zuverlässig, motiviert und willst einen hervorragenden Job machen? Dann bewirb Dich jetzt bei unsAVANTEC AG ist seit über 25...
-
Junior Customer Success
Vor 4 Tagen
Zürich, Zürich, Schweiz nexoya ag VollzeitJob descriptionLocation: Zürich Languages: English, Italian, ideally German OUR COMMON VISIONEmpowering marketers to make data-driven decisions with a copilot—transparent, independent, and powered by artificial intelligence (AI). YOUR MISSIONEnable performance marketing teams around the world to change the way they work today—from a manual Excel-based...
-
Client Success Manager
Vor 4 Tagen
Zürich, Zürich, Schweiz SAS Institute AG VollzeitNice to meet you We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...
-
Client Success Manager
Vor 4 Tagen
Zürich, Zürich, Schweiz SAS Institute AG VollzeitNice to meet you We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...
-
Customer Success Manager
Vor 4 Tagen
Zürich, Zürich, Schweiz Albis Technologies AG VollzeitFull time (40 h/week), permanent, immediately availableCustomer satisfaction is your top priority You are communicative and looking for a task with high interaction You want to contribute your experience and commitment in an international company Take the chance and become part of the team Your challengeYou work with digital and data-driven processes to...
-
Customer Success Manager
vor 2 Wochen
Zürich, Zürich, Schweiz FELFEL AG VollzeitLiebst du engen Kundenkontakt? Im Success Team sorgen wir dafür, dass alle unsere B2B -Kunden mit ihren FELFEL und Gavetti Services zufrieden und glücklich sind DEIN IMPACTWir melden uns zurück mit einer freien Stelle im Corporate Parnerships Team bei FELFEL: Wir wachsen sehr schnell, so dass wir jeden Monat neue Talente einstellen dürfen :)Als Success...
-
Technical Customer Success Engineer
vor 1 Monat
Zürich, Zürich, Schweiz faigle ag VollzeitTechnical Customer Success Engineer (m/w/d)Faigle AG - ZürichMitarbeitendeab sofort
-
Customer Success Manager
vor 2 Wochen
Zürich, Schweiz FELFEL AG VollzeitLiebst du engen Kundenkontakt? Im Success Team sorgen wir dafür, dass alle unsere B2B -Kunden mit ihren FELFEL und Gavetti Services zufrieden und glücklich sind! DEIN IMPACT Wir melden uns zurück mit einer freien Stelle im Corporate Parnerships Team bei FELFEL: Wir wachsen sehr schnell, so dass wir jeden Monat neue Talente einstellen dürfen! :) Als...
-
Junior Customer Success
vor 1 Woche
Zürich, Schweiz Project A Ventures VollzeitAbout the Job We’re looking for a motivated Junior Customer Success & Performance Marketing Manager (m/f/d) to join one of our partner companies and develop its Customer Success strategies. In your day-to-day work, you’ll focus on solving customer’s queries and get the opportunity to contribute to various marketing projects. Join our partner company: A...
-
Junior Customer Success
vor 1 Woche
Zürich, Schweiz Project A Ventures VollzeitAbout the Job We’re looking for a motivated Junior Customer Success & Performance Marketing Manager (m/f/d) to join one of our partner companies and develop its Customer Success strategies. In your day-to-day work, you’ll focus on solving customer’s queries and get the opportunity to contribute to various marketing projects. Join our partner company: A...
