IT Onsite Technician

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us

• Setup, maintain, and troubleshoot local desktops, printers, conference/meeting equipment, mobile devices, and accessories at designated locations
• Maintain updated asset records (CMDB) and manage lifecycle and disposal of obsolete devices
• Liaise with management for purchasing planning and with local vendors/telecom providers for maintenance
• Monitor and maintain the lifecycle of servers and equipment running local applications and services
• Act as the ‘eyes & hands’ for centrally managed equipment, such as network support, and provide timely responses to Infrastructure Operations
• Monitor backups and perform restores when necessary
• Offer first and second-level technical support, including calls, tickets, and user interactions
• Maintain reliable documentation of all user interactions in the ticketing system (ServiceNow) and contribute to knowledge base articles
• Provide IT onboarding for new starters and continuous improvement initiatives
• Handle walk-in user support for devices, equipment, and software issues, and support VIPs and events as requested
• Contribute to office moves, equipment upgrades, migrations, and pilot new technology initiatives
• Incident and Problem Management:
  • Ensure incidents and requests are logged in the service system
  • Analyze recurring issues, identify root causes, and work with architects and operations for long-term solutions

Requirements

• Fluency in English and French; other languages are a plus
• 2+ years of experience in a similar role
• Experience with IT rollout projects and Windows 11
• Strong problem-solving and analytical skills
• Excellent communication skills with a customer-focused attitude
• Ability to multitask and manage multiple stakeholders
• Self-sufficient, well-organized team player
• Experience in regulated IT environments (e.g., GxP) is an advantage
• Valid driver's license and access to a vehicle
• Criminal record dated within the last 3 months

Benefits

• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?