SAP EWM Support Specialist
vor 3 Wochen
Hast Du Erfahrung als als SAP EAM Support Specialist ? Hast du einen technischen Hintergrund mit Erfahrung im Manufacturing/Logistik mit SAP EWM Kenntnissen? Falls ja, dann solltest Du unbedingt weiterlesen
Aufgaben & Verantwortlichkeiten:
- First Level Support und Sicherstellen der Verfügbarkeit der Applikation (LAURA SAP eWM
- Applikation)
- Sicherstellen der Verfügbarkeit und Funktionalität der Applikation/Prozesse als Schnittstelle
- zwischen den operativen Betriebsbereichen und den technischen Dienstleistern
- Incident-Management im First Level Support (Hotline) mit Koordination der Incident-Bearbeitung
- zwischen den relevanten Stakeholdern (Business Process Owner, Kunden, IT, QA,
- Softwarelieferanten, Hardwarelieferanten etc.)
- Monitoring von wiederkehrenden Incidents und Einleitung von Gegenmassnahmen (Problem
- Management)
- Überwachung/Kontrolle/Monitoring von systemrelevanten Prozessen und Abläufen
- Kommunikation mit Usern via Telefon, Chat, E-Mail im Rahmen des Incident- und Problem
- Managements
- Pikettdienst und Abdeckung der Funktionszeiten.
- Request-Management mit den Aufgaben eines Business Analyst zur Abstimmung von
- Änderungsanträgen mit den operativen Bereichen und relevanten Fachgruppen
- Erstellen, Aktualisieren und Durchführung von technischen Anwendertrainings
- Pflege der Wissensdatenbank (z.B. Betriebs- oder Installationsanweisungen, etc.)
- Unterstützung bei der Durchführung der System-Validierung
Dein Profil:
- Höheres Fachdiplom/Zertifikat oder Studium in Logistik oder einem IT Bereich (z.B. Logistikmeister
- oder Informatik)
- Min. 2-5 Jahre hands-on Arbeitserfahrung in SAP EWM (Extended Warehouse Management)
- Min. 2 Jahre Arbeitserfahrung in First Level Support in einem technischen Umfeld mit Applikationen
- (z.B. Hotline)
- Gute Erfahrung in der (pharmazeutischen) Logistik und/oder IT Umfeld
- Fliessende Deutschkenntnisse und gute Englischkenntnisse (min. C1 Level)
- Schnelle Auffassungsgabe bei Fragestellungen in einem technisch komplexen Umfeld
Bist Du an dieser anspruchsvollen Aufgabe interessiert? Wir freuen uns auf Deine Bewerbungsunterlagen
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