SAP EWM Support Specialist
vor 3 Wochen
Aufgaben & Verantwortlichkeiten:First Level Support und Sicherstellen der Verfügbarkeit der Applikation (LAURA SAP eWMApplikation) Sicherstellen der Verfügbarkeit und Funktionalität der Applikation/Prozesse als Schnittstellezwischen den operativen Betriebsbereichen und den technischen DienstleisternIncident-Management im First Level Support (Hotline) mit Koordination der Incident-Bearbeitungzwischen den relevanten Stakeholdern (Business Process Owner, Kunden, IT, QA,Softwarelieferanten, Hardwarelieferanten etc.) Monitoring von wiederkehrenden Incidents und Einleitung von Gegenmassnahmen (ProblemManagement)Überwachung/Kontrolle/Monitoring von systemrelevanten Prozessen und AbläufenKommunikation mit Usern via Telefon, Chat, E-Mail im Rahmen des Incident- und ProblemManagementsPikettdienst und Abdeckung der Funktionszeiten.Request-Management mit den Aufgaben eines Business Analyst zur Abstimmung vonÄnderungsanträgen mit den operativen Bereichen und relevanten FachgruppenErstellen, Aktualisieren und Durchführung von technischen AnwendertrainingsPflege der Wissensdatenbank (z.B. Betriebs- oder Installationsanweisungen, etc.)Unterstützung bei der Durchführung der System-Validierung
Dein Profil:Höheres Fachdiplom/Zertifikat oder Studium in Logistik oder einem IT Bereich (z.B. Logistikmeisteroder Informatik) Min. 2-5 Jahre hands-on Arbeitserfahrung in SAP EWM (Extended Warehouse Management) Min. 2 Jahre Arbeitserfahrung in First Level Support in einem technischen Umfeld mit Applikationen(z.B. Hotline) Gute Erfahrung in der (pharmazeutischen) Logistik und/oder IT Umfeld Fliessende Deutschkenntnisse und gute Englischkenntnisse (min. C1 Level)Schnelle Auffassungsgabe bei Fragestellungen in einem technisch komplexen Umfeld
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